Ready, steady… save!
You don’t need a chart to join in. Here are 2 ways to record your savings:
1. Cross it off
Pop a chart into your first post. Saved an amount? Cross it out! Read more »
£0.01 £0.02 £0.03
2. Write it down
Skip the chart and add updates to your first post. Read more »
“Another +£3 saved today. Go me!”
Use +£ before each new saving so it counts towards your total.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
British Gas problems (again!!)
Chicane1992
Posts: 25 Forumite
in Energy
Hi all,
Following on from a thread I started a while ago, my bank reduced my credit card limit last week on my account. I had a check on my credit file and noticed BG have set me up two DD accounts (fine), however, also there is another electricity account which has an outstanding debt of £175 which I apparently haven't paid for 3 months. I can only assume this is from where we switched to BG from utilita when we moved in (April 2018) however due to their incompetence with the meter change we had to continue to pay Utilita but use BG gas. BG said this was fine and they would claim the money back from utilita.
A month or so ago we actually received a refund from BG as we had overpaid for our gas to utilita.
Bearing in mind we were on pre payment until a few months ago, so didn't actually have any credit account with BG to warrant an outstanding balance.
We are now on a smart DD meter with no problems.
They are supposed to be ringing me Friday to rectify this, so far though, they have been rubbish.
Does this warrant them removing these missed payments from my file? Its killed my otherwise perfect record.
Cheers
Following on from a thread I started a while ago, my bank reduced my credit card limit last week on my account. I had a check on my credit file and noticed BG have set me up two DD accounts (fine), however, also there is another electricity account which has an outstanding debt of £175 which I apparently haven't paid for 3 months. I can only assume this is from where we switched to BG from utilita when we moved in (April 2018) however due to their incompetence with the meter change we had to continue to pay Utilita but use BG gas. BG said this was fine and they would claim the money back from utilita.
A month or so ago we actually received a refund from BG as we had overpaid for our gas to utilita.
Bearing in mind we were on pre payment until a few months ago, so didn't actually have any credit account with BG to warrant an outstanding balance.
We are now on a smart DD meter with no problems.
They are supposed to be ringing me Friday to rectify this, so far though, they have been rubbish.
Does this warrant them removing these missed payments from my file? Its killed my otherwise perfect record.
Cheers
0
Comments
-
Update.
Both my lloyds credit cards have now been reduced so I can no longer spend on them. Spoke to complaints again, no time frame for a call back. All she said was my complaint is 126 days old (this complaint plus my original) so I should get a call soon. Its unacceptable. Just seeing my accounts so slowly deteriorate. :mad::mad:0 -
Your thread from early November
https://forums.moneysavingexpert.com/discussion/5920583/british-gas-bill
If a complaint is not fully resolved within 56 days, you can ask the ombudsman service to assist.
Be aware of the latest date you can ask the ombudsman to assist, if you plan to possibly follow this route, as cut-off, out-of-time limits apply.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 355.9K Banking & Borrowing
- 255K Reduce Debt & Boost Income
- 456.2K Spending & Discounts
- 248.4K Work, Benefits & Business
- 606.1K Mortgages, Homes & Bills
- 179.1K Life & Family
- 263.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.7K Read-Only Boards