warranty void without original proof of purchase??

lincroft1710

Al3x wrote: »

Just seems like sh!te customer service...

No, just that you are unable to meet the terms and conditions of the warranty. If you had proof of purchase you would get a new trainer.

Al3x

we're getting into semantics now...
like i said if these were blowing up or melting in peoples homes, it would be Wahoo as the manufacturer that would be liable, not Joe Bloggs off eBay

zoob

You bought a second hand product from someone selling an onwanted gift, the guarantee/warranty rights with the maker are with the original purchaser
Any rights you have is with the person you bought it from for selling you a second hand product that does not work and legally no one else

marcarm

Al3x wrote: »

we're getting into semantics now...
like i said if these were blowing up or melting in peoples homes, it would be Wahoo as the manufacturer that would be liable, not Joe Bloggs off eBay

But they aren't, so not sure what this hypothetical situation has to do with anything, and even IF they were, the advice would most likely to be return to the retailer for a refund/replacement

lincroft1710

It is not semantics.

I understand your frustration, but the only option, which you yourself suggested in your opening post is to return the unit to the eBay seller.

shaun_from_Africa

Al3x wrote: »

we're getting into semantics now...
like i said if these were blowing up or melting in peoples homes, it would be Wahoo as the manufacturer that would be liable, not Joe Bloggs off eBay

But it's not semantics, it's the law.
You can only have legal rights which are granted by the Consumer rights act against a seller if you have had a contract with that seller, something that you haven't had with the original supplier.

Goods requiring a recall due to them posing a risk to people is a totally different scenario, one which is covered by different legislation and is irrelevant to the case in hand.

Al3x

it's as if you lot all work at Wahoo :P

if one of my customers complains about one of my products, I'd don't ask for proof of purchase, i try to sort it for them. With the hope that in turn leads to a satisfied customer and more return business and good overall feeling about the brand... Especially if it's for something that is already a recognised issue!
Seems pretty simple to me...

Anyway, i came here looking for some support and ammo with which to fight them, but looks like i'm sending the faulty unit back to eBay

shaun_from_Africa

Al3x wrote: »

it's as if you lot all work at Wahoo :P

And there is is. A comment that often appears when people don't get the answers they were hoping for
This is a consumer rights forum and your consumer rights have been explained clearly and correctly

Al3x wrote: »

Any advice appreciated :beer:

"any advice" providing it's advice that states what you were hoping to read and not how the law actually works.

marcarm

Think the op mistakenly posted here instead of the consumer wants forum.

An easy mistake to make.

lincroft1710

Al3x wrote: »

Anyway, i came here looking for some support and ammo with which to fight them,

If there was any, we would have given it to you!