Return Flight cancelled

Heliflyguy

EveryWhere wrote: »

That is quite wrong. I bought via OTA and paid around £260 for the "no show".

You are far to quick to say I am wrong.
As I said on the lowest fares and for clarification I am reading the fare rules via a GDS.

Higher classes do indeed have lower no show fees or do you think everything is equal when it comes to fare rules?

EveryWhere

Heliflyguy wrote: »

You are far to quick to say I am wrong.
As I said on the lowest fares and for clarification I am reading the fare rules via a GDS.

Higher classes do indeed have lower no show fees or do you think everything is equal when it comes to fare rules?

I paid the lowest fare via OTA. Of course I had no control over the class involved. But the price I paid was lower than the lowest fare indicated on the airline at the time.

But to clarify, I took the option of a refund. So likely I paid the Cancellation Charge as opposed to a" No Show" charge.

I was given the option of re-booking and paying the difference or cancelling the ticket for a refund. It was cheaper to take the refund.

Once again, I will remind anyone that whilst the flight and ground service of Qatar Airways may be up to scratch, their backroom Customer Service is often abysmal. It is definitely company policy.

EveryWhere

brianposter wrote: »

It is not the airlines fault, but they appear to have managed to get paid twice for the same seat. That is hardly the most appropriate outcome for an eventuality that is more or less accidental.

Problem here is that we don't know the ins and outs of the conversation. But this gives a clue;

Got the airport customer service desk for Qatar and the lady without mentioning took us off the flight (apparently without doing that she cannot give us new tickets)

But I was given the option of changing to the next flight for a fee. But it couldn't be carried out as I purchased via OTA and the OTA was closed at the time.
So the next day I contacted the OTA and took the option of a refund and re-purchase, as it was cheaper than changing the date.

So we don't know what was explained and/or whether the OP just went ahead and purchased one way flights, as it was cheaper than amending the existing booking.
OP hasn't come back, so we don't know.