Getting a refund for an expired card

jonesMUFCforever

stewpot126 wrote: »

No never had a Standard Chartered card. I only have one bank account and can’t think where another debit card would come from. It’s obviously something I’ve done but for the life of me I don’t know what.
We sold our house 6 months ago and used some of the funds to clear a couple of credit cards but they wouldn’t start with a 6 digit debit card “code” would they?

Well the numbers you quoted are for a Standard Chartered bank account - and it was a debit card (not credit).
So are the numbers correct?

stewpot126

Thanks everyone for helping. I have checked and double checked the 6 digits on the confirmation email and, using the net, it clearly refers to standard-chartered-grindlays-offshore-ltd. The mystery deepens as I’ve certainly never had enough money for an off shore account.
It isn’t my partner either - I made the booking as a surprise so definitely used my card and I hope it’s true when she tells me she doesn’t have an off shore account either :-)
Next stops - Standard Chartered and Opodo (again).

Terry_Towelling

Is the confirmation email you have confirmation of the original booking from Opodo, or confirmation from Flybe that it has passed the funds back to Opodo?

If it is the latter, then maybe the card number is a Visa Procurement Card used by Opodo to pass bookings to suppliers and not yours at all. If it is the former, then maybe Opodo has made a mistake printing the confirmation.

If you only have one bank account, and that hasn't changed since the booking was made, and you are confident that you made the booking by debit card rather than credit card, you should be able to check your old statements for a debit from Opodo from around the time.

If none of that works, it will be back to the brick wall that is Opodo to ask them when the credit is coming and what card number they will be sending it to - or to negotiate different terms.

stewpot126

Many thanks Terry. It seems as though it was a visa procurement card used by Opodo to pay Flybe. Somebody on another forum tells me that’s what they do. Very confusing to idiots like me but at least it explains why I couldn’t find the record. I usually pay for things l8ke this by credit card so I’ll need to scour these records now.

eco_warrior

You could be waiting forever for this refund.

What was the reason you were due a refund in the first place? Might be quicker to dispute the payment with your bank than wait weeks/months for your refund to appear.

stewpot126

A quick update. A second GDPR request to Opodo has given me the number of the credit card I used, confirming that the 6 digit reference they originally sent me was undoubtedly their Visa Debit card. You don’t think they do this to deliberately confuse you do they?
Opodo’s web site refers to Involuntary cancellations where the airline cancels the flight, which is what Flybe did, and says they don’t charge an admin fee for these transactions. Off to fight that battle now.

Terry_Towelling

Good luck!

stewpot126

After much chasing Opodo have finally agreed they do indeed have my money (they’ve had it since July) and they are refunding all of it to my credit card. Result! Thank you for your advice and suggestions.