Natwest Credit Review Email

sunrisemoon

Hi. I recently received an email from Natwest claiming they’ve been trying to get in touch with me regarding my current account, and it was signed the credit review team. They provided a reference number they said has been used in recent correspondence. Problem is, I haven’t had any recent correspondence, this email was the first thing I’ve received. I have paperless so I can check my online mailbox and there’s nothing in there matching the reference number either. Does this sound legit?

I am in my arranged overdraft at the moment so I initially thought it was legit, but the fact i haven’t heard anything until now and this is a “please get in touch asap we have been trying to contact you” email is making me wary.

SnowTiger

sunrisemoon wrote: »

Hi. I recently received an email from Natwest claiming they’ve been trying to get in touch with me regarding my current account, and it was signed the credit review team. They provided a reference number they said has been used in recent correspondence. Problem is, I haven’t had any recent correspondence, this email was the first thing I’ve received. I have paperless so I can check my online mailbox and there’s nothing in there matching the reference number either. Does this sound legit?

I am in my arranged overdraft at the moment so I initially thought it was legit, but the fact i haven’t heard anything until now and this is a “please get in touch asap we have been trying to contact you” email is making me wary.

A bank will write to you about important matters even if you have opted for paperless billing.

Does the letter ask you to contact Natwest by phone? Have you tired Googling the number? If it's a known scam you'll probably get lots of negative results.

If I were you, and I had doubts about the legitimacy of the email, I'd pop in to a Natwest branch or call them on a known and trusted number.

The only drawback with that is banks have internal Chinese walls, with one part not knowing what another one is doing.

18cc

Agree with the above - best you call from a trusted number and whatever you do don't either a. call any numbers in the email or b. click on any links in the email

jimjames

There seem to be a few of these from different banks, seems like they're trying to make sure that people with debts are taking care to not overstretch so if you're permanently in OD then that could be why.

colsten

Could also be a simple sales initiative. I remember an offer for an "account review" by Natwest many years ago. I was not very financially savvy at the time, and although my account was in the black, I was absolutely petrified about the request. When I eventually worked up the courage to call them, it became clear very quickly that they wanted to sell me stuff that I wasn't interested in. They didn't contact me again

maxximus75

If you are concerned just call the customer service number that should be on the back of your card and ask them the question?