Help to Save 21 January 2019 at 9:49AM in Savings & investments 109 replies 12.4K views

Sparklegun68

Is it available for those on pension credit?

eskbanker

Sparklegun68 said:

Is it available for those on pension credit?

https://www.gov.uk/get-help-savings-low-income/eligibility:

Eligibility

You can open a Help to Save account if you’re any of the following:

• receiving Working Tax Credit

• entitled to Working Tax Credit and receiving Child Tax Credit

• claiming Universal Credit and your household earned £569.22 or more from paid work in your last monthly assessment period

losdemas2000

Major problems with Help to Save: logged in this evening to see if there was a firm date when my first bonus would be paid (has been 'from 1st April'. It now says that I am due a bonus 50% of £1200, which is... £0!  It also gives a message about not being eligible for a final bonus - which is nonsense, as I haven't even begun year 3 yet.  Almost mimics a what might have been a millennium bug issue! No email from them, nor message within my account. Going to phone tomorrow (if I can get through) to try to work this out.

janceyb

losdemas2000 said:

Major problems with Help to Save: logged in this evening to see if there was a firm date when my first bonus would be paid (has been 'from 1st April'. It now says that I am due a bonus 50% of £1200, which is... £0!  It also gives a message about not being eligible for a final bonus - which is nonsense, as I haven't even begun year 3 yet.  Almost mimics a what might have been a millennium bug issue! No email from them, nor message within my account. Going to phone tomorrow (if I can get through) to try to work this out.

Mine is same!! Very worried coronavirus has taken my payment 😰

Dandytf

janceyb said:

losdemas2000 said:

Major problems with Help to Save: logged in this evening to see if there was a firm date when my first bonus would be paid (has been 'from 1st April'. It now says that I am due a bonus 50% of £1200, which is... £0!  It also gives a message about not being eligible for a final bonus - which is nonsense, as I haven't even begun year 3 yet.  Almost mimics a what might have been a millennium bug issue! No email from them, nor message within my account. Going to phone tomorrow (if I can get through) to try to work this out.

Mine is same!! Very worried coronavirus has taken my payment 😰

Thanks mser's I was 425 until today, did anyone else receive late Feb's e-mail stating payable into bank account from 8th April.
Remember what I was once told by h2save CS -"It is only a Beta site"

losdemas2000

losdemas2000 said:

Major problems with Help to Save: logged in this evening to see if there was a firm date when my first bonus would be paid (has been 'from 1st April'. It now says that I am due a bonus 50% of £1200, which is... £0!  It also gives a message about not being eligible for a final bonus - which is nonsense, as I haven't even begun year 3 yet.  Almost mimics a what might have been a millennium bug issue! No email from them, nor message within my account. Going to phone tomorrow (if I can get through) to try to work this out.

Follow-up on this for anyone else who may be experiencing similar issues and/or counting on this cash coming through (I know I am! ).

I rang HMRC today. Spoke with a very helpful person who said that they were aware of the problem and were looking into providing a solution ASAP.  Not to worry though, they said, as the correct bonus will be paid into your bank account.  I think that the software guys (well, all of them, actually) probably have their hands pretty damned full at the mo'.  Happy to know that I'll be able to count on the cash, though!

Dandytf

@losdemas2000
thank you on the day I find a min to login again to 0 bonus balance.
you have made a call-very helpful as I had only tried the e-mail support-upto 2 days for their reply.

jammygitz

I haven't received my bonus yet. I've been poking around on the internet and can't find any information on it. Perhaps the offices are closed because of the China virus.

losdemas2000

losdemas2000 said:

losdemas2000 said:

Major problems with Help to Save: logged in this evening to see if there was a firm date when my first bonus would be paid (has been 'from 1st April'. It now says that I am due a bonus 50% of £1200, which is... £0!  It also gives a message about not being eligible for a final bonus - which is nonsense, as I haven't even begun year 3 yet.  Almost mimics a what might have been a millennium bug issue! No email from them, nor message within my account. Going to phone tomorrow (if I can get through) to try to work this out.

Follow-up on this for anyone else who may be experiencing similar issues and/or counting on this cash coming through (I know I am! ).

I rang HMRC today. Spoke with a very helpful person who said that they were aware of the problem and were looking into providing a solution ASAP.  Not to worry though, they said, as the correct bonus will be paid into your bank account.  I think that the software guys (well, all of them, actually) probably have their hands pretty damned full at the mo'.  Happy to know that I'll be able to count on the cash, though!

jammygitz said:

I haven't received my bonus yet. I've been poking around on the internet and can't find any information on it. Perhaps the offices are closed because of the China virus.

Nothing is closed.  See my post above.

jammygitz

I've just had a message from the HMRC, money is going out by the 11th.