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  • FlameCloud
    FlameCloud Posts: 1,952 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Most insurance companies work on customer numbers. Mine calls them client numbers- and can track the same person through different addresses, policies and coverages.
  • FlameCloud wrote: »
    Most insurance companies work on customer numbers. Mine calls them client numbers- and can track the same person through different addresses, policies and coverages.


    Exactly! so you take a new policy on line, the chances are it will go under a different reference number! no company will employ someone to just check if clients have a different reference number! This is how it works for any company i have worked for. Of course clients wouldnt understand that! but that is how it is!
  • FlameCloud
    FlameCloud Posts: 1,952 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    No, I mean that it recognises the same names matched to the same addresses. Its also linked to the payments system, so it can track people via bank accounts as well.
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