Mrs

shinytop

Normally when you want some work done, you get a quote or three, discard the jokers, maybe negotiate a bit and then get the job done by one of the tradesmen. If it's a satisfactory job, you pay them. In your case, your plumber has done the work before a price has been agreed. That puts you in quite a strong negotiating position. Pay them a fair price, which won't necesserily be the one on the invoice. They will learn the first rookie mistake for dealing with customers - don't do any work before agreeing a price.

ACG

No idea where you stand legally, but I would be pretty miffed if you asked someone if they could look at something and they never gave you a price for fixing it upfront.

It could be a 5-10 minute job, which I would not expect to be free but could see why some people may not bother charging for it. If you do not know the cost upfront or approximate cost how can you agree to it or reject it?

I would argue that you never agreed to any payment and go from there with it. Pay the bill bar the extra and see if they bother taking you to court for the difference.

Ultimately, your contract is with the retailer so if they are paid it is hard to see them taking you to court for the difference...depending on the cost.

G_M

I agree with a couple of small amendments.......

shinytop wrote: »

Normally when you want some work done, you get a quote or three, discard the jokers, maybe negotiate a bit and then get the job done by one of the tradesmen. If it's a satisfactory job, you pay them. In your case, your plumber has done the work before a price has been agreed. That puts you in [STRIKE]quite a strong[/STRIKE]a very weak negotiating position. Pay them a [STRIKE]fair price[/STRIKE]what they charge, which [STRIKE]won't necesserily[/STRIKE]will be the one on the invoice. [STRIKE]They[/STRIKE]You will learn the first rookie mistake for dealing with [STRIKE]customers[/STRIKE]contractors - don't do any work before agreeing a price.

Marvel1

ACG wrote: »

No idea where you stand legally, but I would be pretty miffed if you asked someone if they could look at something and they never gave you a price for fixing it upfront.

It could be a 5-10 minute job, which I would not expect to be free but could see why some people may not bother charging for it. If you do not know the cost upfront or approximate cost how can you agree to it or reject it?

I would argue that you never agreed to any payment and go from there with it. Pay the bill bar the extra and see if they bother taking you to court for the difference.

Ultimately, your contract is with the retailer so if they are paid it is hard to see them taking you to court for the difference...depending on the cost.

Is it fair to request to undo the job they done, since they didn't agree to fixing it?

jonnygee2

Ultimately, your contract is with the retailer so if they are paid it is hard to see them taking you to court for the difference..

I don't think it's that hard. Tradesman are normally used to not being paid and going to court to recover it.

Still, the OP could attempt to negotiate with the kitchen company. They might be a bit motivated to help, depends on their customer service attitude, but they might agree to reduce the amount of the extra cost.

Not much that can be done if they don't agree, but making a big stink about it might actually produce results.

martin1959

Story....

The owner of a large luxury liner called a specialist engineer in to fix his ship as it was sitting in a port, costing him millions in revenue as the engine would not kick into life. He had had one engineer after another look at it and could not fix it, when someone suggest an old boy who had retired.

He came along with his tools, and after an hour or so he squirted some oil and hit it in a certain area with a hammer, and the engine sprung into life.

When the owner got his bill for £100,000 he was fuming and demanded an explanation as he was only there for two hours.

The Old Boy then sent him an invoice....

Squirt of oil £1
A lifetime of knowledge, and knowing where exactly to tap £99,999

Mutton_Geoff

martin1959 wrote: »

Story....

The owner of a large luxury liner called a specialist engineer in to fix his ship as it was sitting in a port, costing him millions in revenue as the engine would not kick into life. He had had one engineer after another look at it and could not fix it, when someone suggest an old boy who had retired.

He came along with his tools, and after an hour or so he squirted some oil and hit it in a certain area with a hammer, and the engine sprung into life.

When the owner got his bill for £100,000 he was fuming and demanded an explanation as he was only there for two hours.

The Old Boy then sent him an invoice....

Squirt of oil £1
A lifetime of knowledge, and knowing where exactly to tap £99,999

Was this in Marseille ;-)

martin1959

Mutton_Geoff wrote: »

Was this in Marseille ;-)

No about 50kms South....😂😂

shinytop

G_M wrote: »

I agree with a couple of small amendments.......

nah, I was right 1st time - I've done it before and it works.

nyc_451

Just pay and get over it.

I also had a new kitchen installed and asked if the fitters could do an additional job worth approx £100, they said yes. They did it very well. I had every intention of paying, perhaps even a bit more for the convenience however they issued an invoice with the exact same amount as agreed upon buying the kitchen. I am pretty skint so I didn't mention it. It was a nice gesture of them, and not something that should be expected.