Faster Payments Down

unrecordings

That's why I rang - to get clarity and submit a formal complaint - which includes that lack of messaging within their online realm. General advice: I'd say if you're in any doubt and can't afford to deal with the consequences of a double payment - call the bank and get their current advice (double payments can be reversed but we all know it's a major faff...)

Edited to add: Just noticed wavelets note about evidence of a called complaint. They do actually turn that into an official Ofstead (or Ofcom or whatever) complaint. They send you a copy letter of that complaint and offer to text you the reference number there and then

unrecordings

wavelets wrote: »

But there is twitter

Last message on @AskLloydsBank

I'd be tempted (but really can't be bothered) to look back through their feed and see if their tweeter works at weekends
:rotfl:

(although that might have been the point of your post)

eskbanker

unrecordings wrote: »

Just noticed wavelets note about evidence of a called complaint. They do actually turn that into an official Ofstead (or Ofcom or whatever) complaint. They send you a copy letter of that complaint and offer to text you the reference number there and then

If you log a complaint with Lloyds (or any other bank) then it won't be shared with any other body, unless the complainant chooses to escalate it to the Financial Ombudsman Service if the bank fails to deal with it adequately within their published timescale (typically eight weeks).

The regulator (the Financial Conduct Authority) will ultimately have sight of aggregated complaint volumes if that's perhaps what you meant?

unrecordings

eskbanker wrote: »

If you log a complaint with Lloyds (or any other bank) then it won't be shared with any other body, unless the complainant chooses to escalate it to the Financial Ombudsman Service if the bank fails to deal with it adequately within their published timescale (typically eight weeks).

The regulator (the Financial Conduct Authority) will ultimately have sight of aggregated complaint volumes if that's perhaps what you meant?

Not sure - just going by what they said on the phone - by the time that letter shows up though, the horse will have well & truly bolted

wavelets

unrecordings wrote: »

I'd be tempted (but really can't be bothered) to look back through their feed and see if their tweeter works at weekends
:rotfl:

(although that might have been the point of your post)

Yes, my second post indicates that the twitter account is in active use right now. - replying to others
-although they've not updated their advice on the front page.

However, I've just captured a tweet saying if the payment wasn't sent, then it's now safe to resend
(middle tweet in image from author 'TC')



If the image is difficult to read it says

Lloyds Bank ✔ @AskLloydsBank

Replying to @jbraddish_
Hi, I'm TC. Sorry for the delay in replying. All issues have now been resolved and all payments in and out should now have been processed. If they haven't it should be safe to make the payment again or get in touch with the sender to redo their payment.

wavelets

Here's the Twitter conversation I mentioned above

wavelets

Having posted the above, I think i should draw MSEers attention to Lloyds Bank Social media terms of use

30. ... we do not warrant that any content posted by us is accurate, complete, or up to date. We will have no liability to you if it is not.

But then again ...

35. Nothing in these terms shall exclude or limit our liability for:
...
(c) misrepresentation as to a fundamental matter; ...

https://www.lloydsbank.com/privacy/social-media-terms-of-use.asp

Clear as mud...:cool:

unrecordings

just like their use of "should" compared to the call centre's "will"

clause 30 protects them from 'should be working again' when it isn't, but 35 prevents 30 from protecting them if they tweet '£10k up for grabs if you open an account today' - depending of the definition of fundamental of course

No_6

looks like some of the above are panicking

or is it just me

K80_Black

Anyone know if this is affecting Starling, or is my problem an unconnected one? Paid off my CC on Friday morning, usually done within 2 hours and still showing as pending on Starlings end.

Edit: whether related or not, it's gone through now. Phew.