Barclaycard unexpectedly sending me a new card

EarthBoy

Weybridge78 wrote: »

They changed the design of the Platinum cards - old was white and new is black/grey. I read in an email they would send the new design out to current Platinum card holders.

What email was this? I didn't get one and, as others have said, they don't send out new cards just because they've changed the design. That would be a complete waste of money.

Dhp101

My new card has arrived 10 months early with a booklet of benefits that come with the card. Missing is not paying commission on purchases abroad which I had when abroad in September last year. I've phoned their helpline number but all the chap there could do was to tell me what benefits I had, not if I'd lost any. Anybody else found the same thing or have I missed something?

Fingerbobs

Unfortunately, the card replacement seems to have messed up my cashback.

The Barclaycard mobile app shows my current cashback as £0, and the rate is shown as "(null)%"

The Barclaycard web site shows current cashback as £0, and when I click "find out more" the site crashes with a System Error and throws me out.

Fortunately, the PDF statement for January shows the amount of cashback I had accrued up to that date, so I have a record of it, but I'm hoping it's just a temporary display issue and will sort itself out in a few days.

datostar

Interesting thread. Barclays Bank recently sent me a new Visa Debit Card almost a year before expiry of the previous one. I didn't query it, destroyed the old one and am now using the new one with no problems. Perhaps sent for the same reasons as suggested here.

Weybridge78

EarthBoy wrote: »

What email was this? I didn't get one and, as others have said, they don't send out new cards just because they've changed the design. That would be a complete waste of money.

Remembered that it was a message displayed on online banking, as opposed to being an email.

mab3000

datostar wrote: »

Interesting thread. Barclays Bank recently sent me a new Visa Debit Card almost a year before expiry of the previous one. I didn't query it, destroyed the old one and am now using the new one with no problems. Perhaps sent for the same reasons as suggested here.

Is your mobile number up to date with Barclays?

This sounds like a replacement as a precaution, for example if you have used your card before at a company where their security has been compromised, they may take the decision to replace the cards for customers who's card information may be at risk. And normally send you a text to inform you.

datostar

mab3000 wrote: »

Is your mobile number up to date with Barclays?

This sounds like a replacement as a precaution, for example if you have used your card before at a company where their security has been compromised, they may take the decision to replace the cards for customers who's card information may be at risk. And normally send you a text to inform you.

Yes, I get text messages from them after setting up a new online payee etc. I did get a letter saying a new card was on the way but no indication as to the reason.

Fingerbobs

Fingerbobs wrote: »

Unfortunately, the card replacement seems to have messed up my cashback.

The Barclaycard mobile app shows my current cashback as £0, and the rate is shown as "(null)%"

The Barclaycard web site shows current cashback as £0, and when I click "find out more" the site crashes with a System Error and throws me out.

Fortunately, the PDF statement for January shows the amount of cashback I had accrued up to that date, so I have a record of it, but I'm hoping it's just a temporary display issue and will sort itself out in a few days.

For the benefit of anyone else reading this thread at a later date with a similar problem, the cashback display fault resolved after the next statement date. Cashback was accruing normally on all transactions, I just couldn't see it for a while.


All back to normal now.