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New build, not built to plan

Hi all,

We recently moved into a new build home, purchased from plans but the house is different to the plan. On the plans that we received and signed with our solicitors, the showhome and other homes that are the same spec as ours on the development, there is a landing window on the second floor. However, in our home there is no window. When we queried this we were offered a £500 goodwill gesture by the housing company.

Do you think we have grounds to take this further? Surely houses purchased from plan should be built to spec, or if they aren't we should have at least been informed. We only found out about this missing window when we moved in and realised.

Any advice is appreciated. Thanks
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Comments

  • getmore4less
    getmore4less Posts: 46,882 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've helped Parliament
    What did the planning application say?

    You did check the planning for the property.

    Most changes need planning.


    Between offer and moving in you never went round to check progress?
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What does your contract say about the spec? They invariably give some leeway to the developer to make changes.
  • We did go down to the development multiple times to check the property, unfortunately, we were never allowed up to go up to our house as it had builders gates around it and they said for health and safety reasons we were not allowed in. Unfortunately where the window sits is also facing away from where we could stand and see the house so didn't see there was an issue until move in day. We also can't understand how this house was signed off by the NHCP if it wasn't build to spec?
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    AmyWr888 wrote: »
    We also can't understand how this house was signed off by the NHCP if it wasn't build to spec?
    Assuming you mean the NHBC, I doubt they'd care whether or not the window exists. As queried above, what do the approved planning drawings show? What does your contract say about the spec?
  • stator
    stator Posts: 7,441 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Would the window overlook a neighbour if it had been built?
    Changing the world, one sarcastic comment at a time.
  • I'd take the £500 what you probably have is a house where a window would overlook a neighbouring garden and it wasn't accounted for in the planning application.
    in S 38 T 2 F 50
    out S 36 T 9 F 24 FF 4

    2017-32 2018 -33 2019 -21 2020 -5 2021 -4 2022
  • All of the planning application documents regarding our house have the window in the plans. There are no new plans/amended plans without the window.

    We were first told that the window wasn't there due to us overlooking another house, although the distance is more than needs to be to be able to have a window overlooking. We went back to them with this and were then told that if we were to have a window there it would need to be frosted glass which they don't allow on the sides of buildings, even though our downstairs hall window is frosted, as is our en-suite bathroom that are both on the side.
  • lincroft1710
    lincroft1710 Posts: 18,628 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    AmyWr888 wrote: »
    We went back to them with this and were then told that if we were to have a window there it would need to be frosted glass which they don't allow on the sides of buildings.

    Who won't allow it?
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • The builders told us that as if it was some sort of regulation.
  • getmore4less
    getmore4less Posts: 46,882 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've helped Parliament
    NHBC will sign off just about anything it is just an insurance [STRIKE]scam[/STRIKE] scheme.

    See what the planning office think about the break of planning.
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