Aircraft Seat and class change

C_Symonds

On our Qantas flight from Melbourne to London we had paid extra to travel Premium Economy. Unfortunately on the Melbourne to Perth Leg they had to use a different type of aircraft which did not have any Premium Economy seats so we travelled in the Economy section. I note on their website that there is a considerable difference in price for the two seats, Melbourne to Perth on QF9 Economy will cost $305 dollars, Premium economy will cost $1249. Qantas have offered us a $30 voucher to be used for future bookings. We didn’t get what we paid for and could have travelled in the seats given for much less. Should they offer us a refund?

jpsartre

C_Symonds wrote: »

I note on their website that there is a considerable difference in price for the two seats, Melbourne to Perth on QF9 Economy will cost $305 dollars, Premium economy will cost $1249.

That's not really relevant as you didn't travel Melbourne to Perth, you travelled Melbourne to London through Perth. That said, a $30 voucher is pretty lousy. Approximately 1/6 of the total travel time was from Melbourne to Perth so perhaps look at the difference between economy and premium economy prices to London and divide by 6 to get a more reasonable idea of what to ask for.

CM66

C_Symonds wrote: »

On our Qantas flight from Melbourne to London we had paid extra to travel Premium Economy. Unfortunately on the Melbourne to Perth Leg they had to use a different type of aircraft which did not have any Premium Economy seats so we travelled in the Economy section. I note on their website that there is a considerable difference in price for the two seats, Melbourne to Perth on QF9 Economy will cost $305 dollars, Premium economy will cost $1249. Qantas have offered us a $30 voucher to be used for future bookings. We didn’t get what we paid for and could have travelled in the seats given for much less. Should they offer us a refund?

That sounds like a forced downgrade, i would have a google (perhaps try Flyertalk which is a great forum)



I think BA refund something along the lines of 75% of the cost of the sector, so i'd imagine its similar for all airlines (this may or may not be more that the $30 they have offered... it depends how much you paid for that part of the journey)

jpsartre

CM66 wrote: »

I think BA refund something along the lines of 75% of the cost of the sector, so i'd imagine its similar for all airlines

It's not. The 75% rule is mandated by EU regulations which do not apply to a Qantas operated flight departing from Australia.

CM66

jpsartre wrote: »

It's not. The 75% rule is mandated by EU regulations which do not apply to a Qantas operated flight departing from Australia.

Sorry didn't realise it was an EU rule, i stand corrected!

Westin

Qantas covers this on the website under their conditions of carriage -

“If we need to ask you to downgrade for any reason, we will at your option:
provide you with an appropriate refund of the difference in fares (or an appropriate credit of Qantas Points in the event that you are travelling on a Qantas Frequent Flyer Award), or accommodate you on a reasonable alternative available flight on our services.”

See 4.7
https://www.qantas.com/travel/airlines/conditions-carriage/global/en#jump10

C_Symonds

Many thanks, helpful advice. We’ll see if they are minded to offer more than a $30 voucher - not sure we’ll want to travel with Qantas again.