Sun Holiday Site Issue But Money Taken

Goudeskitchen

Hi,

I am new to this forum so apologies if I’ve posted this in the wrong part.

I’ve just booked a Sun £9.50 holiday but I went to book a second one for October. When my payment was being processed I had a website error and had to shut the page down. I then rebooked this using a different email address (thinking the system didn’t like me booking another holiday using the same email address) but I had to book a different park in the same area as the one I originally wanted wasn’t there anymore. This went through fine.

I contacted my card issuer (as I paid with credit card) to see if the payment from when the site actually crashed and it has so I’ve paid for this twice!! I’ve emailed them to advise the situation and to cancel the failed booking but they’ve now sent me a delayed confirmation saying that my booking is now successful!! I’ve since checked the FAQs and they say that they can’t alter or cancel any booking under any circumstances.

I’m just wondering if anyone else ever had this problem and whether there was any problems with trying to get this cancelled and my card refunded (as I’m expecting huge problems now!!) and whether there’s another route I could take should they not be interested or am I stumped with it now?

All the best,

Jonathan

essex_boy

You've sent the email, have to see if they are able to help

Next to do is wait till February 21st then
phone the Hols from £9.50 helpline on 0344 543 9743 (calls cost the same as a normal local or national landline and may be monitored or recorded for staff training purposes).

If the two bookings are the same holiday company contact them, don't think they'll help but you could ask for the information to be put on record

essex_boy

Try this email
sunpaymentqueries@react-now.co.uk

essex_boy

I have an alternative helpline phone number
0344 543 9703‬
Hope it helps