Should I have to accept the sofa back

hollydays

soolin wrote: »

Sorry I do just need to pick up on this as it is wrong and not good advice on a money saving site!

Do NOT use this number it looks as though it is one of the medium rate chargeable ones and as you get a long wait if you call 'cold' it could cost a lot of money!

http://customerserviceshelps.co.uk/ebay-customer-service/

The only safe and free way to contact ebay is to log into your account and use the contact us system (try all variables regardless of how little they relate to your query) until you trigger the phone number of call back facility- both these are free. As it links via your account it is also faster and more direct.

Going back to the problem, this could go several ways, many of which have been covered.

As a private seller you do not have to offer a change of mind return, however buyer having stated an 'issue' with the item could trigger a 'not as described' complaint and private sellers are not immune to them.This probably wouldn't be an issue with cash on collection, but having accepted paypal here it rather clouds the issue.

Normally on the ebay board we caution against fighting a SNAD claim as if buyer wins before seller refunds the item remains with buyer and seller may struggle to get it back. However in this case I think I would have a stab at defending it on the basis it was inspected and collected, however I would argue this on the phone and try and get the case closed in sellers favour rather than let it time out when basically a BOT just finds for the buyer automatically.

The issues regarding a possible fraudulent or dodgy paypal claim have been covered. I agree that it might well be possible to defend an item not received claim (although it is not guaranteed) but would be nervous about any SNAD claim or unauthorised use of card claim both of which I fear the seller could lose. The SNAD claim though would be interesting as buyer would have to prove item was returned to seller before any refund would be made.

I think with all the possible scenarios this is not a clear cut case at all.

Soolin, you need to change that bizarre claim you made .
It is irresponsible to suggest to people that they may be charged for a freephone call.