Phonebox Direct Cashback Claim - Postal Strike Woes

simes01

I recently sent in my first claim form, according to the T&Cs and was dismayed to find that my mail, which would have comfortably arrived before the deadline, arrived some time afterwards due to the postal strike.

I received a letter a few days later from Mobile Media saying that my claim was denied, as they had not received the letter before the deadline. They made no reference to the postal strike.

I sent a letter the same day I received that one and pointed out the reason why I felt it unfair, since I had complied as best I could with their T&Cs and I was not at fault with the submission of the claim form etc. I appealed to their sense of fair play and was not in any way threatening...

I've not heard back from MMS or Phonebox Direct since.

I'd be very grateful for some good advice about what I can do to claim my cashback rewards.