Interest details on HMRC Personal Tax Account. Updated to include how to access interest details.

Imelda

How strange! The adviser today was adamant that I couldn't do one.  
In the past (over 10 years ago) I had to submit a return every year, then I received a letter telling me I didn't need to as my income had dropped. I cannot even log in to the SA part of the personal tax account now. I asked for it to be reset when I telephoned last October and they told me then that it couldn't be re set unless I had to do a SA return.

In fairness my taxable interest for the 2021/2022 tax year will be less than £1k and so I only have one more year of this performance (it hasn't affected me before the 2019/2020 tax year).
I wonder how many other people have been affected by this but just blindly accept HMRC's figures?

RG2015

Imelda said:

How strange! The adviser today was adamant that I couldn't do one.  
In the past (over 10 years ago) I had to submit a return every year, then I received a letter telling me I didn't need to as my income had dropped. I cannot even log in to the SA part of the personal tax account now. I asked for it to be reset when I telephoned last October and they told me then that it couldn't be re set unless I had to do a SA return.

In fairness my taxable interest for the 2021/2022 tax year will be less than £1k and so I only have one more year of this performance (it hasn't affected me before the 2019/2020 tax year).
I wonder how many other people have been affected by this but just blindly accept HMRC's figures?

If I log into my PTA via Gov.UK Verify, I cannot get into my SA account. However, if I log in via Govt Gateway I can.

No idea if it would apply in your case but thought I would mention it.

polymaff

How strange?  This thread is all about HMRC's incompetence.

How strange, indeed.

Imelda

I log in via government gateway.

polymaff

By the way, the 2019 legislation was introduced specifically to whack HMRC who had refused some voluntary returns and, worse, got some dopey Tribunals to back them.  That's "whack" as in back-dated to Tax Year 1995-6. Retrospective legislation is usually a response to serious malpractice.

The number of voluntaries submitted in 2018 was over 450,000, btw.  That's about 1 in 60.

https://www.tax.org.uk/media-centre/press-releases/press-release-voluntary-tax-returns-–-taxpayer-rights-safeguarded

Imelda

So I could just submit a paper return rather than trying to get my online account unlocked. Seems to be more straightforward than hours on the phone - but it still doesn't solve the problem of banks either failing to report or reporting incorrectly, HMRC will not take my word for it that I do not have two accounts with NS&I that paid out the exact same amount of interest and I have to provide evidence (which I tried to explain is quite difficult to do, NS&I do not use account numbers when they report to HMRC, and how am I to prove that I didn't receive the interest?).

polymaff

You could - but better to do it online, if only that you then get a confirmation of their calculation and acknowledgement of receipt of the return.

If HMRC continue to refuse you then, if you have it in writing, or in a screenshot, I suggest that you refer their refusal to your MP, mentioning:

https://www.legislation.gov.uk/ukpga/2019/1/section/87/enacted

I know that NS&I knowingly report the wrong figures for my holdings with them.  Others institutions, too, I expect.  I just report a single figure for my taxable savings.  Ditto my dividend income and my taxable "other".

Don't burden HMRC with tasks such as knowing what they're talking about. Take the initiative. Avoid asking for HMRC guidance. Just send the minimum of data via an SA100.

SoozyJ22

Does anyone have any idea how HMRC are determining these interest amounts? I've received a breakdown to cross check against my records and while the 'BBSI pre-pop' records are all correct (albeit a few missing) the problem is a lot of 'Customer Actual' records that are mainly regular savers which matured and were then closed in the 2018-2019 tax year. For the 18/19 year the interest amounts were correctly marked as coming from the bank, but it seems that HMRC have carried them forward for reasons unknown and marked as being received from me even though I've never done anything of the sort. There's one exception which is an old (also now closed) account for which I last received interest in 17/18. I'd already had to correct this in 18/19 but it seems the old incorrect amount was still carried forward. The total amount of extra interest is almost £550!

RG2015

SoozyJ22 said:

Does anyone have any idea how HMRC are determining these interest amounts? 

It either comes from the banks or from the tax payer. The problem is mixing up several tax years and bank references. For some reason the HMRC bank account number is different to the one I have. Hence duplications also occur.

I even had an actual figure for one year (from Marcus) of £97 and they advised that Goldman Sachs (Marcus) had given them 97 pence.

In short, the process has no control or validation elements whatsoever. And as a result the tax payer has a complete mess to deal with.

polymaff

Unusually, the last four days of the tax year will be Good Friday, the weekend and Easter Monday.

HMRC once told me that, providing I could make a case, I could choose in which tax year the disrupted  interest should be taxed.

But that was before all of the claptrap of institutions reporting directly to HMRC, or PTAs, or BTAs.