FU = First Utility

pollypenny

Tetra wrote: »

As easy example is Yours Sincerely
rather than Yours sincerely

Not the biggest of deals, but one might wonder why someone who's job includes typing a valediction gets it wrong repeatedly.

See also (above),

Depends whose job it is, I suppose.

Aquamania

Pollycat wrote: »

Well, yes.
But according to the OP:



Never used Resolver so no idea if this is normal.

You can read about what Resolver do here
https://www.moneysavingexpert.com/site/resolver/

It doesn't sound normal at all because as the article states:

What happens if my complaint's rejected? One advantage of Resolver is that if your complaint's initially rejected, it'll help you escalate it – within the company first, and then, if necessary, to an ombudsman or regulator.


Several ombudsmen, regulators and other complaints bodies accept submissions directly via Resolver, so you won't have to use their forms as you can fill in a Resolver template...

I really don't think the Energy Ombudsman Service would employ anyone as their Investigations Officer who was double dipping at the same time as an employee of the company being investigated.

What happens if my complaint isn't resolved after being escalated to an ombudsman?Unfortunately, if it has been deemed your complaint isn't fair, you may have little choice other than to accept the situation.

A complainant can still elect to then take the matter to small claims (assuming they have not accepted the ombudsman's proposed resolution), but anyone doing this should do so in the full expectation that the court will become aware (even if the complainant doesn't disclose this upfront to the court) that the matter had already been through the ombudsman service, and what the ombudsman's decision was.

Pollycat

Aquamania wrote: »

You can read about what Resolver do here
https://www.moneysavingexpert.com/site/resolver/

Thanks.
I'll do that if I ever need to use Resolver.

[Deleted User]

Pollycat wrote: »

I'll do that if I ever need to use Resolver.

Resolver is just an E-Mail template which often causes more problems than it (re)solves.

Pollycat

Moneyineptitude wrote: »

Resolver is just an E-Mail template which often causes more problems than it (re)solves.

TBH, I doubt I'll ever need to use it...:cool:
To be clear, I'm not having a problem with a service provider or supplier.


I just commented on the OP's stated experience with Resolver.
At this stage, I don't really care what it does, what it doesn't do, who does it or what involvement (or not) it has with the Energy Ombudsman.

Tetra

Pollycat wrote: »

Is using a capital 'S' instead of a lower one really an indication of Masonic language?

I think it's capitalising every word in sentence, normally abbreviated to only the second word of the valediction. Presumably otherwise it would look quite strange.

Another is not signing the letter, which again can arise for all sorts of reasons.

DoaM wrote: »

No, it's just an indication of someone Who's Instinct Is To Capitalise Every Word. And that then becomes the default valediction in a letter template.

One would expect them eventually to correct errors in the template.

Aquamania wrote: »

I really don't think the Energy Ombudsman Service would employ anyone as their Investigations Officer who was double dipping at the same time as an employee of the company being investigated.

It was every stage within First Utility's internal complaints procedure, as conducted via Resolver.

{Edited by Forum Team}