My rights regarding a 6 week old iphone x?

stragglebod

Silent_Dancer wrote: »

If you informed them of the fault after only 4 days then you should be able to get a refund.

Except according to the OP they reported the fault before they even bought the phone.

Les79

[Deleted User] wrote:

Okay, my original complaint was actually 4 days after the phone purhcase, and i had no reply from them

What was the nature of this complaint?


You could well send them a copy of this complaint and make the case you are now proposing to us here... They will naturally look to pick it apart and may focus on things like:


- Did you send the complaint after 4 days to a "noreply@" inbox?


- Did you send your complaint to the retailer or the manufacturer or someone else?


- Were you just being cranky "this phone is rubbish!" and not asking for anything in particular.


- Why you didn't follow up the issue until after 6 weeks, when presumably the phone has been unusable?


Need a bit more from you to help

Barny1979

Is the phone insured?

rachel6188

I had problems with a Samsung s 4 a few years ago and I rang them as soon as I noticed the issue which was within a day and I have to say they arranged for a replacement. If you have evidence of the complaint being made within 4 days hopefully you might be able to get them to replace it. I would say either phone or actually I have found tweeting to help x

davidcolett5

Its its a new iphone x just pop into a apple store ( make a appoitment at the genius bar ) if they cant fix it there and then they just hand over a replacement

Might be useful to say what is not working with it