Smart meter fitted but never tested, what are my options

AndyPK

I wouldn’t rely on anything happening from experance.

You need to continue to resolve with other methods

Michaelw

Here its saying,it would be hard to see why a company would install a smart meter if there is no mobile signal if required or why?

For SMETS1 meters the installer will usually test on site and make a decision there and then whether to install. If there is not a sufficient signal they will usually walk away.
For SMETS2 there are more options. The communications are provided by the Data Communications Company (DCC) and suppliers can check that a premises has communications before visiting a site. Once on site they can check with a signal checking device if the signal is strong enough in the meter location. If it isn’t they can fit a number of different aerials to try to boost the signal. If that doesn’t work an external aerial or an alternative mesh communications method is available in some areas. Even then they can leave the meter de-commissioned and ask the DCC to get the communications working.

https://www.smartme.co.uk/technical.html

brewerdave

Michaelw wrote: »

Here its saying,it would be hard to see why a company would install a smart meter if there is no mobile signal if required or why?

For SMETS1 meters the installer will usually test on site and make a decision there and then whether to install. If there is not a sufficient signal they will usually walk away.

Unfortunately, it appears from stories on this and other forums, that the firms fitting meters are more concerned with total numbers installed not necessarily installed AND working!!

mattfipp

Still no response 10 days on (not even an acknowledgement) but at least I can now send manual readings.
I guess as the smart meter is redundant anyway I may as well look for better tariff too :-P