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Smart meter fitted but never tested, what are my options
Last December, NPower came out to fit a smart meter in our property. They gave us three DAYS notice but as somebody was going to be available I allowed them to complete the job.
Following the install, the engineer said they wouldn't work because we have no mobile signal (a fact I am well aware of if any of the documentation had stated we needed it)
Now we have a new meter without any smart functionality and also no instructions left as to what to do to read it manually.
What are my options? We have already complained to the install company for the late notice, not that they seem to care less as we've had no response. I have all the (limited) docs that were sent out to me prior to this, nowhere does it state that a mobile phone signal is needed.
NPower seems oblivious that they have set us up with a smart meter that isn't sending them any readings.
I have found out since the install how I can now send the manual reading, but my concern is the engineers that install did a sub-par job (was my final reading sent before the swap, I have no way of knowing?)
Following the install, the engineer said they wouldn't work because we have no mobile signal (a fact I am well aware of if any of the documentation had stated we needed it)
Now we have a new meter without any smart functionality and also no instructions left as to what to do to read it manually.
What are my options? We have already complained to the install company for the late notice, not that they seem to care less as we've had no response. I have all the (limited) docs that were sent out to me prior to this, nowhere does it state that a mobile phone signal is needed.
NPower seems oblivious that they have set us up with a smart meter that isn't sending them any readings.
I have found out since the install how I can now send the manual reading, but my concern is the engineers that install did a sub-par job (was my final reading sent before the swap, I have no way of knowing?)
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Comments
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The meter installer should have left a card with the removed meter serial number and its reading and also of the new meter serial number and its reading (almost certainly zero)Never pay on an estimated bill. Always read and understand your bill0
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I assume the meter is a L&G e470, If there is a big green square, press it a few times until you get to the meter index, thats your meter reading.
If there is no green square, find out the make and model of the meter and let us know.0 -
I'll see if I can find this out and update tomorrow. Unfortunately, I wasn't available during the install and due to the short notice, wasn't able to prepare any questions.
It's just left us in a frustrating situation to be fair with virtually no communication from the energy supplier regarding it.0 -
Last December, NPower came out to fit a smart meter in our property. .................
Do you mean 2017 ?
Have you had bills since then - if so the first one after the meter change should give the details of the old and new meters and the readings.
Are they all Estimated ? Once you manage to read the meter send it to your supplier (and get into the habit of reading at least once a month and keeping your own records). Do your own sums - it may be that you are in for a pleasant surprise with a refund (or a DD adjustment) or an unpleasant one !Never pay on an estimated bill. Always read and understand your bill0 -
Somebody would have had to sign when the meters were swapped and readings taken and that person should have made a note too, you did, after all, have notice of them coming.
As for reading the meter manually, the suppliers website should have instructions on how to do it, if not, just put the meter model into any search engine !0 -
Try pressing 9
Lots of number will scroll across quickly.
One of them will be the reading!0 -
i ve seen some ex Npower smart meters and they were made by Elster..Reading is by pressing button A to R 01 for the total kwh s .I assume the meter is a L&G e470, If there is a big green square, press it a few times until you get to the meter index, thats your meter reading.
If there is no green square, find out the make and model of the meter and let us know.
OP, your new meter is now just a normal dumb meter and is fine. If you switch supplier as you should do for better prices, then it was going to end up dumb anyway.0 -
Last December, NPower came out to fit a smart meter in our property. They gave us three DAYS notice but as somebody was going to be available I allowed them to complete the job.
Following the install, the engineer said they wouldn't work because we have no mobile signal (a fact I am well aware of if any of the documentation had stated we needed it)
Now we have a new meter without any smart functionality and also no instructions left as to what to do to read it manually.
What are my options? We have already complained to the install company for the late notice, not that they seem to care less as we've had no response. I have all the (limited) docs that were sent out to me prior to this, nowhere does it state that a mobile phone signal is needed.
NPower seems oblivious that they have set us up with a smart meter that isn't sending them any readings.
I have found out since the install how I can now send the manual reading, but my concern is the engineers that install did a sub-par job (was my final reading sent before the swap, I have no way of knowing?)
Hi mattfipp,
Thanks for your message. Please contact us using the details on our profile page so we can help with your smart meter query.
Thanks,
Jen
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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