Faulty laptop from John Lewis

powerful_Rogue

questionsquestions wrote: »

I'm not asking for academic advice, advice on doing a viva or managing documents and work. But thanks all the same.

Do you and @barny1979 work for John Lewis or something? ��

And there we have it ladies and gents. Possibly the last one for 2018!

questionsquestions_2

Barny1979 wrote: »

Unfortunately things go wrong in life, if you really want to do well in your degree, you will make it happen. What about your weekends?

"Weekends". That's hilarious. I remember them. Thanks for your help.

questionsquestions_2

Barny1979 wrote: »

Nope, but I work full-time and I'm doing a Distance Learning Masters.

The golden rule:

If you can't be nice, be funny. Happy new year.

Barny1979

questionsquestions wrote: »

The golden rule:

If you can't be nice, be funny. Happy new year.

How was my response nasty?

marcarm

questionsquestions wrote: »

As I said in my OP, I already had lots of research, notes and drafts on the laptop that I could not afford to lose. Plus formatting computers and sending them takes time that you simply don't have when approaching assignment deadlines and trying to earn a living at the same time.

Then you need to learn the benefits of backing up regularly, if you cannot afford to lose them.

What if your laptop blew up, or was stolen?

People who don't back up important files regularly only have themselves to blame when things go wrong.

CardinalWolsey

questionsquestions wrote: »

I already had lots of research, notes and drafts on the laptop that I could not afford to lose.

You should be able to continue with all of your work because you will have made a backup of this critical data before returning the laptop to JLP, either to a local data store (e.g. USB hard drive, NAS, USB stick) or to the cloud (e.g. MS One Drive, DropBox etc).

Taking in to account public holidays, I wouldn't be expecting an update until the end of this week, with the laptop back in your hands potentially by the end of next week.

questionsquestions_2

Again, I'm not looking for advice about managing uni work, computers, and back ups. Luckily I already know all this so the situation was manageable. I'm also not really looking for passive aggressive snarks unless they're genuinely funny.

If anyone has any information about how long legally a large retailer can take to repair or refund for an expensive and faulty item then great! That would really help!

powerful_Rogue

questionsquestions wrote: »

Again, I'm not looking for advice about managing uni work, computers, and back ups. Luckily I already know all this so the situation was manageable. I'm also not really looking for passive aggressive snarks unless they're genuinely funny.

If anyone has any information about how long legally a large retailer can take to repair or refund for an expensive and faulty item then great! That would really help!

'within a reasonable time but without causing significant inconvenience'.

Barny1979

questionsquestions wrote: »

I live over 2 hours journey from my nearest shop

Was it not possible to drop off the laptop at one of their partner shops, or get it couriered?

questionsquestions_2

CardinalWolsey wrote: »

You should be able to continue with all of your work because you will have made a backup of this critical data before returning the laptop to JLP, either to a local data store (e.g. USB hard drive, NAS, USB stick) or to the cloud (e.g. MS One Drive, DropBox etc).

Taking in to account public holidays, I wouldn't be expecting an update until the end of this week, with the laptop back in your hands potentially by the end of next week.

Thank you very much