Before you let a telephone engineer into your home- read this

Retrogamer

It's strange for an Openreach engineer to come out and test from an old style master socket but not replace it.

Most of the instances i've seen of that, they will replace the old LJU style master sockets (the ones without a test socket) with a more modern NTE type socket. Even if the socket isn't faulty they will often do it as a courtesy.

If it is an older LJU type socket without a test socket then the Openreach engineer should have reconnected up any extension socket wiring they removed to test. As they haven't Plusnet have the ability to raise a complaint to Openreach via the Openreach website. Usually it will take weeks or sometimes months for a resolution but often Openreach will dispatch another engineer to reconnect the wiring back up as it should have been done by the initial engineer after testing, if it was determined to be fine.

AndyPK

If the secondary sockets aren’t T /BT sockets you could argue they were illegially connected (to in old style socket)

As the op won’t post a picture of it, it is all hearsay

Retrogamer

AndyPK wrote: »

If the secondary sockets aren’t T /BT sockets you could argue they were illegially connected (to in old style socket)

Which law would they be breaking?

AndyPK wrote: »

As the op won’t post a picture of it, it is all hearsay

The OP can't post pictures or links as they are a new user.

AndyPK

Ok so it may not be law, but you (customer) aren't meant to connect wires into the old style master sockets. Only plug extension wiring into the front

woody2234

Openreach came to my property a few years ago to install master socket in my hallway for plusnet broadband but he disconnected line from mastersocket to my main socket in front room and he said he doesnt like old wiring so refused to connect line which would of taken him about 30 seconds to do and he also cut 10 cm of the wire end just to make sure I could not reconnect it when he left.

So I went on ebay and got tool and had to remove some cable clips from corner of wall which holds cable to make up the 10 cm he had cut from end of line then connect my front room line to the master socket like it was before, I think theres 6 or 8 wires of different colours in the line but you only need 1 wire for phone and 1 wire for phone ringing and 1 wire for the broadband connection, then I connected my wireless router and phone into the socket in front room and it works.

Takmon

woody2234 wrote: »

Openreach came to my property a few years ago to install master socket in my hallway for plusnet broadband but he disconnected line from mastersocket to my main socket in front room and he said he doesnt like old wiring so refused to connect line which would of taken him about 30 seconds to do and he also cut 10 cm of the wire end just to make sure I could not reconnect it when he left.

So I went on ebay and got tool and had to remove some cable clips from corner of wall which holds cable to make up the 10 cm he had cut from end of line then connect my front room line to the master socket like it was before, I think theres 6 or 8 wires of different colours in the line but you only need 1 wire for phone and 1 wire for phone ringing and 1 wire for the broadband connection, then I connected my wireless router and phone into the socket in front room and it works.

Your could be loosing speed by having the router connected to an extension socket. Your much better off connecting it directly to the master socket.

woody2234

Takmon wrote: »

Your could be loosing speed by having the router connected to an extension socket. Your much better off connecting it directly to the master socket.

Yes I know but the mastersocket in the hallway has not got a power socket near it to connect the router up and Im getting 12 mb download speed from box in front room and Im happy with that speed.

Everyone gets a Thanks to day on this thread.

Mister_G

woody2234 wrote: »

Openreach came to my property a few years ago to install master socket in my hallway for plusnet broadband but he disconnected line from mastersocket to my main socket in front room and he said he doesnt like old wiring so refused to connect line which would of taken him about 30 seconds to do and he also cut 10 cm of the wire end just to make sure I could not reconnect it when he left.

So I went on ebay and got tool and had to remove some cable clips from corner of wall which holds cable to make up the 10 cm he had cut from end of line then connect my front room line to the master socket like it was before, I think theres 6 or 8 wires of different colours in the line but you only need 1 wire for phone and 1 wire for phone ringing and 1 wire for the broadband connection, then I connected my wireless router and phone into the socket in front room and it works.

You don't need the ring wire anymore. If you disconnect it at the master socket you may squeeze a little more speed out of the connection.

By the way, the phone requires both wires, the broadband comes down one.

AndyPK

that was nasty of him woody.


2 wires minimum should be used. pins 2 & 5

woody2234

AndyPK wrote: »

that was nasty of him woody.


2 wires minimum should be used. pins 2 & 5

I know 1 minute his saying openreach engineer only responsible for line upto and including mastersocket but not responsible for other lines or boxes in property then hes saying he wants to cut some off my cable hanging near mastersocket because he dont like old wires/cables and I should fit new wires/cables (property build in 1990) and he knew I was going to reconnect it when he left property, I said no I dont want it touched or cut, next second hes snipped about 10 cm of the end, I was not happy so that maybe another thing to watch out for when people move into a new property and openreach have to install a new mastersocket.