Tesco Mobile - Balance Disappeared

mdonaldson

I have a Tesco mobile phone which I rarely use. In early November, I switched it from the £5 Rocket Pack tariff to the Pay as You Go Lite Tariff as i saw no point in topping the mobile up every month if it was not being used. I topped it up with £10 which I hoped would last me a while. I checked the balance and the money had been credited to my phone and i had definitely switched tariffs.

I have not used the phone since and when I checked the phones balance today, it was £0. There is nothing in the call history which shows how the money could have been taken and I have received no texts about it.

Can anyone give me an explanation about what happened to the £10? Are there any hidden charges on the Pay as You Go Lite Tariff, maybe if the phone is not used for a while or is there another reason for this? If this is going to happen every time, I may as well go back to the old tariff.

mdonaldson

I have managed to contact Tesco Mobile and I believe it was the phone downloading background data which used up the balance.

d123

mdonaldson wrote: »

I have managed to contact Tesco Mobile and I believe it was the phone downloading background data which used up the balance.

At 10p per MB £10 wont last long if the phone has mobile data active.

pmduk

FYI, you can actually turn off mobile data in settings which may avoid this in future, hopefully, Tesco Mobile have already explained this to you.