Can a bank/credit company close your account for making too many complaints

eddddy

Anthonym wrote: »

If a customer is seen to be submitting multiple complaints can a bank or credit company terminate the service?

The bank would see closing the account as a 'double win'.

First, the customer is probably loss making (because of the cost of dealing with all their complaints).

Second, the customer would probably move to a competitor, and make a loss for them instead.


(U.S. online banks in particular seem to have a clear strategy of encouraging 'time consuming' customers - i.e. those that constantly contact them and/or complain a lot - to move to their competitors.)

eco_warrior

nothing worse than a serial complainer

It’s not far from fraud imo

Chrysalis

obviously yes.