Radiators not working in new house

AdrianC

lincroft1710 wrote: »

Presumably you have TRVs (thermostatic room valves) on each rad. What is the current setting? If it is low, turn one high and see if the rad heats up.

Also check the stop valves at the opposite ends of the rads.


Sounds like there's a lot of basic user-level troubleshooting that you've not done yet. Understanding how your heating works is basic home-ownership.

foxy-stoat

AdrianC wrote: »

Sounds like there's a lot of basic user-level troubleshooting that you've not done yet. Understanding how your heating works is basic home-ownership.

Yeah but its a new property - nothing could go wrong and if it does then someone will sort it out (eventually) - call plumber out if you cannot do some simple checks first.

TAT_TAT

Their staff briefly mentioned there was something wrong with the valves but they didn't send anyone to install new valves (?)
I assume this is not something I can do it myself.

JJ_Egan

Valves may be turned off.
Thermostatic valves at the opposite end of rad may be set to low.What are they set at >??Try turning one up to full .

AdrianC

TAT_TAT wrote: »

Their staff briefly mentioned there was something wrong with the valves but they didn't send anyone to install new valves (?)
I assume this is not something I can do it myself.

You're playing Chinese Whispers with us here... but given that it's only a month since you moved in, and you've been chasing for only a fortnight in the run up to Xmas, could it simply be delays in the parts arriving?

foxy-stoat

Radiators have 2 valves and there is a divertor valve after the pump - maybe the divertor isnt switching - you can check it and move it by hand to see if that changes anything.

TAT_TAT

Not exactly.
OK the whole story is the sales team promised to put this case as an emergency and will get someone to fix it asap at the time I got the keys.
I said ok and left them a key whenever they wanted to get in.

Last week (3 week later after completion), the temperature suddenly dropped and I couldn't bear the cold anymore and called the after care team. It seems they didn't really pick it up as an emergency. And I had to become a very annoying person to get their attention.

I chased them again this week and they just briefly mentioned something wrong with the valves.

AdrianC

TAT_TAT wrote: »

Not exactly.
OK the whole story is the sales team promised to put this case as an emergency and will get someone to fix it asap at the time I got the keys.
I said ok and left them a key whenever they wanted to get in.

Last week (3 week later after completion), the temperature suddenly dropped and I couldn't bear the cold anymore and called the after care team. It seems they didn't really pick it up as an emergency. And I had to become a very annoying person to get their attention.

I chased them again this week and they just briefly mentioned something wrong with the valves.

...so nobody's been and actually investigated yet? They're just saying something at random to make you nod and smile and leave?


OK, let's do some basic trouble-shooting...

Is the heating actually on? And the room thermostat up?
Is there pressure in the heating circuit? (Is there a pressure gauge on the boiler?)
Is the pump pumping? Can you hear/feel it? Are the pipes to it warm?
Have you turned the rad valves up?
Are the pipes to the rads warm?
Is the bottom of the rads warm?
Have you bled the rads?

molerat

Anyone else in the block having problems ? Have you got your own boiler or is it a central plant ?

babyblade41

As you are in a pickle my advice would be to get a heating engineer out to go through everything and get it working... no point getting cold and workmen will not be in a great hurry by the sounds of it.

, usually you can get an emergency plumber out fairly quickly

Yes you will pay short term but the alternative of freezing is not something I would do.

I would rather sort that problem out then try and claim the money back especially if you have proof of constant asking.

If it's something you have overlooked then not much you can do about it but better to be an idiot and sorting it out yourself ...and warm , rather than getting the builder back in and looking an idiot and worse in front of them