Cashback warning (if using recorded delivery)

bairn1

Just a quick warning which will hopefully be useful to anyone claiming large sums of money via cashback and sending off their bills using only recorded delivery.

I've been happily doing this for 9 months or so, and have been receiving cheques without any problem until recently when I posted a bill using recorded delivery, but on chasing this up with Royal Mail there was no trace of it and they eventually admitted it had been lost.

The bill was worth £62.50 in cashback, and so I went to my local post office asking if I would be able to claim compensation. They told me I could only get up to £34 in compensation, and would need proof of value, etc. I filled out a compensation claim and printed out the terms and conditions of the cashback offer to show proof of value and sent this off with the completed form. After a couple of weeks, I eventually received a letter from Royal Mail, apologising for the loss of my item and saying that my compensation was enclosed in the form of... 12 first class stamps!!

So, after losing a bill worth £62.50 to me, I ended up getting £4.08 in compensation, which hasn't even covered the cost of phoning Royal Mail to try to find out what happened and then to try and sort it all out!

This isn't the first time I've sent post using Royal Mail that was gone A.W.O.L., so if you're sending a bill to claim a large amount of cashback via Royal Mail, then it may be worth thinking about paying the extra few quid to get this insured to the correct value in case it goes missing!

mcmanlyn

You need to add on consequential loss to Special Delivery, this covers it you up to £1,000 for an extra £1.35. It's well worth it coz with out it you are only covered for the cost of what's in the envelope - which isn't what it is really worth to you!

Samsan

e2save have done the same thing to me. When I complained to Royal Mail they admitted they have had a lot of complaints about cashback offers not being received and they had assigned staff to investigate it. They also said that the letters are not individually signed for as I expected I had paid for but instead a bulk delivery is signed for.
Despite following e2save's exact instructions they are refusing to send cashback even if I show proof of posting via recorded delivery as they strongly recommend.
Surely Royal Mail are at fault for not having my post signed for, the service for which I paid. e2save should not "strongly recommend" another companies service if they will not honour cashback claims when that company fails to provide the service.

Quentin

It seems part of the e2save cashback game.

In one part of their sale particulars they recommend using recorded delivery for claims, but, (craftily), in the place that counts - the terms and conditions - they point out that even if you use recorded delivery they won't pay out any claim lost in the post. And once one claim is lost they won't pay out on any future claims.

As all the threads on this topic keep advising, don't play the game if you haven't read the rules before joining up.