Huawei Mobile phones from eBay nowarranty

thegoodman

Be careful when buying Huawei mobile phone from eBay or any other 2nd seller.
Even if mobile phone is under warranty by checking the serial number on their website:
https://consumer.huawei.com/uk/support/warranty-query/

Still Huawei will need the copy of the purchase invoice which can be difficult to get if puchased from eBay or any other 2nd sell shops.

I am stuck with 6 month faulty phone P20 Pro as Huawei will not repair it without the inovice.

flashg67

To be fair, I think a lot of manufacturers ask for proof of purchase for warranty claims. I've had same from both Apple & LG in the past

d123

flashg67 wrote: »

To be fair, I think a lot of manufacturers ask for proof of purchase for warranty claims. I've had same from both Apple & LG in the past

You were asked for proof of purchase by Apple?

what was the device and how old was it? Was it a device sold in a different region of the world to the one you were trying to get warranty service?

esuhl

If you look at the terms of a warranty, they often say that the warranty only applies if you bought from "authorised" shops. So I guess a lot of products sold on eBay have a voided warranty.

Enterprise_1701C

thegoodman wrote: »

Be careful when buying Huawei mobile phone from eBay or any other 2nd seller.
Even if mobile phone is under warranty by checking the serial number on their website:
https://consumer.huawei.com/uk/support/warranty-query/

Still Huawei will need the copy of the purchase invoice which can be difficult to get if puchased from eBay or any other 2nd sell shops.

I am stuck with 6 month faulty phone P20 Pro as Huawei will not repair it without the inovice.

If you got it from Ebay through Paypal you can normally print off an invoice.

thegoodman

flashg67 wrote: »

To be fair, I think a lot of manufacturers ask for proof of purchase for warranty claims. I've had same from both Apple & LG in the past

I have used iphones for many years. Never asked for invoice. You can check the warranty online using the serial number.

You may have purchased the Apple proudct from doggy places otherwise you can check the serial number online for valid warranty without invoice.

d123

thegoodman wrote: »

I have used iphones for many years. Never asked for invoice. You can check the warranty online using the serial number.

You may have purchased the Apple proudct from doggy places otherwise you can check the serial number online for valid warranty without invoice.

That is the standard method with Apple. Even their internal systems use the serial number to check for warranty status, the only exception I can think of would be a product not from the region (for example, an iPhone bought in the USA that is a different model from that usually sold in the UK).

thegoodman

d123 wrote: »

That is the standard method with Apple. Even their internal systems use the serial number to check for warranty status, the only exception I can think of would be a product not from the region (for example, an iPhone bought in the USA that is a different model from that usually sold in the UK).

Not true. If you take the iphone to Apple shop for repair you dont need the invoice. The shop can check the warranty from the serial number.
Is your iphone from the UK or copy from China?

d123

thegoodman wrote: »

Not true. If you take the iphone to Apple shop for repair you dont need the invoice. The shop can check the warranty from the serial number.
Is your iphone from the UK or copy from China?

Why are you arguing with me when you are saying exactly the same thing I am?

thegoodman

d123 wrote: »

Why are you arguing with me when you are saying exactly the same thing I am?

Sorry I have misread your post.

Chino

thegoodman wrote: »

Still Huawei will need the copy of the purchase invoice which can be difficult to get if puchased from eBay or any other 2nd sell shops.

Have you asked the Ebay seller for the original retail purchase receipt?