Bank banked cheque into some one elses account

Flobberchops

Uxb wrote: »

I' can't advise on your next steps however I'm surprised that the bank even accepted the cheque for processing.
I thought these days you had to provide either your debit card if in person or a pre-printed paying in slip if paying in remotely via a credit point slot or by post.

Cheques are an exception to this because, as a pre-printed counter credit, they effectively are their own pre-printed paying-in slip. There is no ambiguity as to who is paying who so it ticks all the boxes as far as banks money laundering rules go.

Except in situations like OP's example, where evidently the best laid plans are vulnerable to human error!

eskbanker

Cameron2110 wrote: »

Pointed out to the operator that closure of branches,refusal to give out telephone numbers nor even the name of managers was pushing people away and this inevitably lead to normal people like themselves -unemployed.

And exactly how did you imagine that this might assist with getting your complaint resolved?

JuicyJesus

Flobberchops wrote: »

Cheques are an exception to this because, as a pre-printed counter credit, they effectively are their own pre-printed paying-in slip. There is no ambiguity as to who is paying who so it ticks all the boxes as far as banks money laundering rules go.

This just isn't correct. Cheques aren't counter credits, they're debits, for starters. Any debit in a voucher-based system like the one Lloyds (from memory) uses needs a credit voucher to net off against, which would be a paying-in slip; most likely if you send the bank a letter with an account number for a cheque they will pay it into that account.

Flobberchops

JuicyJesus wrote: »

This just isn't correct. Cheques aren't counter credits, they're debits, for starters. Any debit in a voucher-based system like the one Lloyds (from memory) uses needs a credit voucher to net off against, which would be a paying-in slip; most likely if you send the bank a letter with an account number for a cheque they will pay it into that account.

In the bank I work for (not Lloyds) you can simply pay in a cheque with no accompanying credit slip.

eskbanker

Flobberchops wrote: »

In the bank I work for (not Lloyds) you can simply pay in a cheque with no accompanying credit slip.

What is it that's denoting the account the cheque is being paid into, if it's not a debit card or a credit slip?

Flobberchops wrote: »

Uxb wrote: »

I thought these days you had to provide either your debit card if in person or a pre-printed paying in slip if paying in remotely via a credit point slot or by post.

Cheques are an exception to this because, as a pre-printed counter credit, they effectively are their own pre-printed paying-in slip. There is no ambiguity as to who is paying who so it ticks all the boxes as far as banks money laundering rules go.

Ben8282

I am surprised that Lloyds are being so unhelpful.
The suggestion that you should ask for the cheque to be stopped is also very odd as obviously the cheque has now been paid so it is too late to stop it.
You say a 'strange' sort code and account number. When you say 'strange' what do you mean exactly? Do you mean not your sort code or account number or is there something wrong with the format of the sort code and account number?

Flobberchops

eskbanker wrote: »

What is it that's denoting the account the cheque is being paid into, if it's not a debit card or a credit slip?

Oh, sure, a debt card usually.



I think we're talking at cross purposes here. The cheque of course has to be accompanied by some kind of instruction as to which account to credit. Same as if it was a cash deposit, in that regard.


I thought the question was whether the cheque had to be accompanied by a credit slip to comply with the recent policy changes adopted by most high street banks where all deposits have to be identified, primarily to crack down on money laundering and funding organised crime.

Slinky

I had somebody else's money paid into one of my accounts a couple of years ago by mistake, I don't know whether that was the bank or the payer's fault. The bank contacted me and asked if I agreed that it wasn't my money, which I did, and they reversed it.


If you know which account it appears to have gone to, as you have the sort code and account number, I can't see why the bank aren't doing the same for you.

EssexExile

Ginalina wrote: »

As you yourself can understand the confusion happens. Keep in mind that for the average person it is also possible to check the routing of your transactions. For example, I am writing the numeric code from my check - 272471852 and the service shows the name of the bank and its official contacts. It is very convenient for the average person. If the error occurred due to the fault of the bank, then he should fix it. Otherwise, you can file a complaint.

An American Bankers Association routing number is probably not much use here in the UK.

Westie983

Hi,

Lloyds should be able to give you the details and process to recall the payment/cheque as you have said the cheque has been cashed in so the charity is right you will need to speak to the bank.

Can I ask though why you used the envelope system and not just paid the cheque straight in with your card or account number. If you used the envelope system did you fill out the paying in slip and include it in the envelope then it could be an issue with incorrect reading of number and paid into another account.

I would make a complaint to the bank if this has happened as the cashier hasn't seen that the account holders name is not the same, a process needed when they pay in transactions paid via the envelope system.

Keep us posted on what happens when you contact Lloyds.

Westie983