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Help needed with economy energy
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sithmaster
Posts: 305 Forumite
in Energy
Hi all,
I had been with economy energy for a year and left to a different supplier.
I received my final bill on 03/12/18 that showed I am £378 in credit.
On 04/12/2018 I received a voice message saying that the money has been refunded.
On 13/12 I phoned them to say I have not yet received the refund and they said they have not yet looked at it.
Today still not received the money.
Do I continue to wait, go to the bank or phone them again?
Thank you
I had been with economy energy for a year and left to a different supplier.
I received my final bill on 03/12/18 that showed I am £378 in credit.
On 04/12/2018 I received a voice message saying that the money has been refunded.
On 13/12 I phoned them to say I have not yet received the refund and they said they have not yet looked at it.
Today still not received the money.
Do I continue to wait, go to the bank or phone them again?
Thank you
0
Comments
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sithmaster wrote: »Hi all,
I had been with economy energy for a year and left to a different supplier.
I received my final bill on 03/12/18 that showed I am £378 in credit.
On 04/12/2018 I received a voice message saying that the money has been refunded.
On 13/12 I phoned them to say I have not yet received the refund and they said they have not yet looked at it.
Today still not received the money.
Do I continue to wait, go to the bank or phone them again?
Thank you
That's quite a large credit balance, especially when I see in May you were £106 in debit, and so you agreed to increase your monthly payment to £65 pm to cover the ongoing usage and the accrued debit balance.
https://forums.moneysavingexpert.com/discussion/5839261/economy-energy-demand-for-payment0
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