Keep an eye on Economy Energy

Mr.Everready

I submitted my gas reading through their web chat and an invoice was raised soon after. So I've proof if its ever needed.


I also take a photo of the meter each time I take a reading !

Boohoo

Mr.Everready wrote: »

I submitted my gas reading through their web chat and an invoice was raised soon after. So I've proof if its ever needed.


I also take a photo of the meter each time I take a reading !

When did you last use the web chat service?


Only ask because i have been on EE everyday for 6 days and there is no live chat for me. I think they may have stopped using that service.

Mr.Everready

It was 2 or 3 weeks ago, gas readings havn't been there for a couple of months

Mr.Everready

Gas readings are up today! Here's your chance to enter one, you may not have the chance later

Sterlingtimes

Mr.Everready wrote: »

Gas readings are up today! Here's your chance to enter one, you may not have the chance later

Are you sure that it is working? The correct boxes show but nothing happens upon submit.

Whereas Economy Energy complains about "speculation and circulating misinformation", reasserts that it will pay the OFGEM green tariffs in full, and maintains that its clients are loyal and supportive, it has nonetheless brought in KPMG to discuss refunding and restructuring.

I have been saving everything on their web portal just in case it suddenly disappears. Rather oddly, although they have used smart meter readings, they have now reverted to producing estimated bills. Their systems and processes appear to be very fragile.

Mr.Everready

No I didn't try entering any figures. Im at work and planned to do it during lunch.


Good idea to take a screen shot of the reading screen though !

Sterlingtimes

Mr.Everready wrote: »

No I didn't try entering any figures. I'm at work and planned to do it during lunch.


Good idea to take a screenshot of the reading screen though!

I got the gas submittal to work by introducing leading zeros in the reading. So if your reading is 7471, insert 007471.

The electric system is temperamental today. It may work or it may not but it is necessary to add the leading zeros.

Mr.Everready

Both my readings were accepted today and showed instantly on the history page.

mrochester

After Incorrectly billing my Aunty for 4000 units of electricity in a 3 month period (showing her as £200 in debit after being £200 in credit) they now want to increase her DD from £41pm to £58. I definitely need to have a word with them!

Mr.Everready

£17 extra a month is the least of her worries !