Lift call-out charge

jclarke21

Hi,

I have received notification that i am liable for a Lift management call out charge?

About 11 months ago i dropped my keys down the lift shaft - so called out the company - at no point was I told that it would cost £216 - or anything - i wasnt handed an invoice afterwards either - if i knew it would have been that expensive i would have booked a hotel and got keys cut!

Where do I stand in having to pay this?

Thanks

k3lvc

Where ? Your home/apartment, a hotel/office/shopping centre ?


Not sure why you think it's not your responsibility to pay

jclarke21

a rented apartment - I'm not denying fault here - just think that If i am to be charged it should be stated how much before the transaction takes place?

i.e. wouldn't have called out - would have just got keys cut!?

waamo

Did you ask how much it would cost?

Fosterdog

jclarke21 wrote: »

a rented apartment - I'm not denying fault here - just think that If i am to be charged it should be stated how much before the transaction takes place?

i.e. wouldn't have called out - would have just got keys cut!?

Is there something in your contract with the management/maintenance company saying that there will be a charge?

PasturesNew

It'd be "obvious" that there would be some form of charge... because somebody has to physically come, with knowledge/tools/skills, "on call out" to get the keys for you.... nobody works for free.

So.... you either think people DO work for free (do you?), or you just assumed that the landlord would pay it ... or all the other residents (in their management fees).

jclarke21

£216

Not denying that a fee should be there - but surely you have to state how much a service would cost before proceeding with it?

Will refer to my tenancy contract.

jclarke21

I'm assuming that the management fee is for things like this?

Rosemary7391

No the management fee covers the time of the property manager to organise it all.



I guess you get to pay £216 now and not again, or £216/nflats whenever any of your neighbours drops their keys...

agrinnall

jclarke21 wrote: »

I'm assuming that the management fee is for things like this?

You know what they say about assume!

Comms69

This fee is payable by your landlord I suspect.
if he/she chooses to pass it on to you, that's up to them.


I imagine there's a clause in the headlease


Had you been a visitor it's unlikely they would have pursued this