affordablemobiles.co.uk

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I picked up a deal on the moneysaving website on Black Friday with affordablemobiles.co.uk - what a shower!
have been trying to process an order with this company for 3 weeks. I have spent over 9 hours on hold (listening to their dreadful Prog Jazz hold music, which is torture itself); and finally, having been given the run around for weeks, with no explanation they say they have cancelled my order, along with everyone elses from Black Friday weekend. I would have given up on them long before if it had not been for two very helpful people - Aden and Lauren - who did their best and even called me back and emailed. But afert the latest email saying the order was cancelled, i have not been able to get near speaking to them again. This company is a shambles and I would avoid at all costs. Trading Standards should look in to their practices.

mobilejunkie

You'll probably take longer to get throught to them than the company; and with a similar result.

euronorris

I ordered with them yesterday, and 10 minutes later hubby emails to say that he made a mistake, it's a different version of that phone that he wants. Arghhh!!! So frustrating. Our mistake though, I get it.


Tried to call, spent 20 minutes on hold and no joy. Then gave up as lunch hour finished. Now on hold again. 38 minutes and counting! Also now had an email saying phone is to be delivered tomorrow (I was hoping to get to them before they shipped it!).


Is there any hope? Or will I have better luck speaking to EE after the phone arrives and trying to negotiate an upgrade with them instead?


Sigh.

[Deleted User]

euronorris wrote: »

I ordered with them yesterday, and 10 minutes later hubby emails to say that he made a mistake, it's a different version of that phone that he wants. Arghhh!!! So frustrating. Our mistake though, I get it.


Tried to call, spent 20 minutes on hold and no joy. Then gave up as lunch hour finished. Now on hold again. 38 minutes and counting! Also now had an email saying phone is to be delivered tomorrow (I was hoping to get to them before they shipped it!).


Is there any hope? Or will I have better luck speaking to EE after the phone arrives and trying to negotiate an upgrade with them instead?


Sigh.

Never used them myself but do not open the parcel when it arrives, in fact if you can refuse to take delivery and keep trying to contact them.

euronorris

Thanks, I will refuse delivery and persevere with calling them. I have read their T&C about returning and it says I have to call them first to arrange a return anyway!!! I spent my entire lunch hour on hold and still didn't get through!