Horizon Sainsbury's advice please

Umkomaas

After advice on Pepipoo from School Run Mum amongst others I submitted this to Sainsbury`s CEO re a ticket from Horizon, and it worked.

Great complaint, great result. I'll copy a link to this in the 'Successful Complaints' thread.

SchoolRunMum is very good, she's up there with our very own Coupon-mad!

abitstressed

Thank you all so much - I received this today....
Dear Mrs Chapman,

Thank you for taking the time to write to Mike Coupe. I have been asked to investigate this and respond on his behalf.

I am happy to get it removed in this instance but in future please be aware of the time limits and conditions which apply.

I can confirm that I have requested for the parking charge to be cancelled for you, upon confirmation that it has been cancelled I will put it in writing for you.

If I can be of any further assistance please do not hesitate to contact me on the details below.

Yours sincerely,

I will overlook the slight reprimand as very happy! Thank you so much all on this forum who have helped! :j:T:beer:

Redx

well done


just goes to show what can happen when people take note of the advice given and act on it, especially by going to the top


IGNORE their little "dig" but DO try to abide by any car park rules in future and if you were to overstay again dont leave site until you have informed customer service and they have taken action, even if its only a written note of permission in case a pcn arrives


nice one

beamerguy

abitstressed ...... good news, way to go :T

It is very difficult to understand why a company like Sainsburys who need profits to survive and then go on to restrict shopping time.


It is the work of an idiot