Been sold a dud car!

Beryltheperyl

Hi my son brought a second hand car from a dealership that had AA warranty with all cars. He only got a months warranty from the garage, but it was supposed to have a full service and MOT before he brought it. Just after the months warranty ran out, a filter stopped the car working. He contacted the garage who said it was out of warranty and wouldn't have been covered as it was general wear and tear. As it was only £70 to replace it, my son put it down to bad luck, and got it repaired. Two months later the engine seized. The mechanic who looked at it said it wasn't the camchain as at was OK. On the service, it said they changed the cambelt which is a bit worrying! It is a diesel engine with 76,000 miles on the clock.


He got in touch with the garage who said tough luck, its a second hand car, what do you expect. We got in touch with the AA warranty and they said they would mediate as due to the consumer rights act 2015, the car should be fit for purpose.


The AA have got back in touch and said he refuses to deal with them so they are withdrawing their warranty from his business, but to try and claim the money back on his debit card.

The bank says it is not covered on the charge back scheme because that is only for a problem with the transaction, not the goods itself!

Anyone know where we go from here??? Is it the small claims court? Or should we be quoting something else to either the bank or the garage?


TIA
Tracey

atrixblue.-MFR-.

Sounds like he only deals in cars that have a line of sight warranty.


Your first steps is to follow official rejection.


Write letter send in post and proof of postage obtained (dont stick it in post box but go into a PO and have the counter staff process it and give receipt).
In the letter you need to plain. https://www.which.co.uk/consumer-rights/letter/letter-rejecting-a-second-hand-car-bought-from-a-dealer

motorguy

atrixblue.-MFR-. wrote: »

Sounds like he only deals in cars that have a line of sight warranty.


Your first steps is to follow official rejection.


Write letter send in post and proof of postage obtained (dont stick it in post box but go into a PO and have the counter staff process it and give receipt).
In the letter you need to plain. https://www.which.co.uk/consumer-rights/letter/letter-rejecting-a-second-hand-car-bought-from-a-dealer

The O/P's son has had the car for 3 months+ and we dont know how much it cost, its age, miles, or issue?

AdrianC

Beryltheperyl wrote: »

Hi my son brought a second hand car from a dealership that had AA warranty with all cars. He only got a months warranty from the garage, but it was supposed to have a full service and MOT before he brought it.

"Supposed to have" - did it come with any evidence of the service? The MOT's easily checked.

Just after the months warranty ran out, a filter stopped the car working. He contacted the garage who said it was out of warranty and wouldn't have been covered as it was general wear and tear. As it was only £70 to replace it

...? What £70 "filter" will stop it working?

Two months later the engine seized. The mechanic who looked at it said it wasn't the camchain as at was OK. On the service, it said they changed the cambelt which is a bit worrying!

Oooh, somebody ticked the wrong box, p'raps. Either way, we know it wasn't that, but we don't know why it DID seize...

The usual cause for an engine seizure is "no oil"... When did he last check the level?

He got in touch with the garage who said tough luck, its a second hand car, what do you expect. We got in touch with the AA warranty and they said they would mediate as due to the consumer rights act 2015, the car should be fit for purpose.

Not quite what CRA says, but...

shaun_from_Africa

AdrianC wrote: »

...? What £70 "filter" will stop it working?

The only thing I could think of would be a fuel filter if the £70 charge included an extortionate labour or diagnostic charge or there was a recovery fee for the car included in the final bill.

Grey_Critic

Not enough information - I would suggest he contacts Trading Standards - they will be able to advise him, there are template letters on their website and it is possible they have had similar complaints about the delear.

sevenhills

Beryltheperyl wrote: »

Hi my son brought a second hand car from a dealership that had AA warranty with all cars.
Tracey

Not always a good idea to post on a forum for someone elese when you cannot give all the details.
If it has an AA a warranty, what are they saying?

fred990

These days the only place to buy a second hand car is from a main dealer, even then it's fraught with danger. Failing that a well known family/friend motor. Anyone else is a shyster....fact.
I've recently been looking at a near six figure second hand car and the carp the 'salesman' has come out with is breathtaking......obfuscation, lies, deliberately avoiding/answering questions never asked.
Crooks....as for the warranty! Good luck......

tacpot12

You really need to know what the cause of the failure was, and a professional opinion (in writing) as to whether the fault existed at the point of sale. Without this, your son doesn't have any rights to a repair or refund.


If you can get a diagnosis and an opinion that confirms the fault must have been present at the time of sale, your son could go back to the garage to ask them to repair it. If they repair it and it fails again, he can get a refund. If the garage won't repair a fault that your son thinks he can prove was there at the point of sale, he can take the trader to small claims court, but it can be difficult to get the money back from the dealer even with a court judgement.

EdGasketTheSecond

fred990 wrote: »

These days the only place to buy a second hand car is from a main dealer, even then it's fraught with danger. Failing that a well known family/friend motor. Anyone else is a shyster....fact.

No not a fact; just means YOU can't tell a genuine seller from a shyster. I have bought countless cars from private sellers and they have not been shysters.

forgotmyname

Filter stopped the car working? What filter?

Not the camchain because they changed the belt? Who said its a belt and chain?

Had a full service, define full? A full service maybe just an oil change at that age/mileage.

Ive seen 15 year old cars with the original factory fuel filters.

Withdrawing the warranty from that business. Thats OK but you already have the warranty. Whether they allow him to sell more in future is not an issue in your case.