LG Repairs - Compensation Offer (Any good?)

JasonHand

Hi,
Not sure if anyone has had any experience with LG and the repair of one of their products still under its warranty.

We have an LG washing machine, we’ve probably had it for 6 months. At the beginning of November the machine had a fault (I won’t bore you with the details).

When I rang LG, I was given a number of 0800 repairs who I believe did the repairs on their behalf. 0800 repairs then arranged another company to deal with the repair. This repairer couldn’t someone out to look at the machine for 12 days. Which I wasn’t impressed with. I did try get an earlier appointment at this time but It wasn’t possible.

On the 19th the engineer came and looked and it was diagnosed needing a new pump. But that would take 10 days to come from the supplier. These come direct from the manufacturer and from mainland Europe. On the 3rd December I was contacted to tell me the part had arrived but it wouldn’t be until the 28th December they could come to the house to install it. So that’s nearly 3 weeks without a washing machine and knocking on £200 worth of laundry costs.

Because of this delay I contacted LG telling them I was really not happy and I told them I could have almost bought a new washing machine with the costs I’d incurred.

I’ve got an email from LG this morning basically saying that it has taken too long and they will offer me £15 per week but not the first 2 weeks the machine wasn’t working. So its around £100.

Now I’m not sure if that’s good, bad, or indifferent. Should I ask for more? Or should I gladly accept it. In these circumstances do people usually demand more and do they normally get it?

So just wondering what peoples opinions are

Thanks a lot
Jason

societys_child

Did you buy direct from LG or a retailer?

JasonHand

societys_child wrote: »

Did you buy direct from LG or a retailer?

Well we actually had a previous machine which we had under an insurance policy with D&G. The machine kept coming up with the same problem and under this policy we were entitled to a new machine. So that's how we got this one.