Price error on website? legal?

Browntoa

from tesco direct, under their terms

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below.

molerat

It is a very grey area if they have taken the money. No cases have got to court yet. The terms may be considered unfair by a court but it has not been tested.

deedeeliz

Not sure about online but i heard that if something's mispriced in a shop, if the shop doesn't want to sell for that price they have to withdraw the item from sale for 24 hours, before they can start selling again, Well that's what my old boss did when I worked at chelsea megastore (was rather silly, the customer and boss got in an argument over a 60 pence price difference on a £30 shirt hehe)

d123

deedeeliz wrote: »

Not sure about online but i heard that if something's mispriced in a shop, if the shop doesn't want to sell for that price they have to withdraw the item from sale for 24 hours, before they can start selling again, Well that's what my old boss did when I worked at chelsea megastore (was rather silly, the customer and boss got in an argument over a 60 pence price difference on a £30 shirt hehe)

No basis in law, it might have just been company policy to avoid arguments.

Debt_Free_Chick

Browntoa wrote: »

from tesco direct, under their terms

If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in section 7 below.

If you've paid no money, then legally there is no contract. When they come back with the correct price, that will be an offer to sell the item to you at that price - you can take it or leave it.

If you have paid any money, then the contract will be cancelled and your money refunded.

molerat

Debt_Free_Chick wrote: »

If you have paid any money, then the contract will be cancelled and your money refunded.

To cancel the contract means that a contract existed and for one party to cancel it would be a breach of contract. As I said before a grey and untested area.

Debt_Free_Chick

molerat wrote: »

To cancel the contract means that a contract existed and for one party to cancel it would be a breach of contract. As I said before a grey and untested area.

Even with a clear cancellation clause?

lamb7994

deedeeliz wrote: »

Not sure about online but i heard that if something's mispriced in a shop, if the shop doesn't want to sell for that price they have to withdraw the item from sale for 24 hours, before they can start selling again, Well that's what my old boss did when I worked at chelsea megastore (was rather silly, the customer and boss got in an argument over a 60 pence price difference on a £30 shirt hehe)

I know previous retailers i've worked for if an item has the wrong price they would just tell the customer it was the wrong price and remove the ticket and order a new ticket.

But most retailers will do it for goodwill.


James