BT Complaint 30 November 2018 at 2:03PM edited 30 November -1 at 1:00AM in Broadband & Internet Access 1 reply 528 views

TTum

Hi everyone,

I have an ongoing complaint with BT and the broadband speed they are giving my business. I asked for a copy of all the notes and data they held so I could check what they had wrote as they are now denying certain conversations ever took place.

It’s just short of 30 days since I made the request and they have told me I can’t have the information as I trade as a LTD.

Does anyone know if this is correct and if there is another way to get this info?

JJ_Egan

Is the complaint via your BT Business advisor ??