BT Complaint

Hi everyone,

I have an ongoing complaint with BT and the broadband speed they are giving my business. I asked for a copy of all the notes and data they held so I could check what they had wrote as they are now denying certain conversations ever took place.

It’s just short of 30 days since I made the request and they have told me I can’t have the information as I trade as a LTD.

Does anyone know if this is correct and if there is another way to get this info?

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