One Time Passcode for Credit Cards

1948jellytot

I live in Cornwall where there is no mobile phone signal. Only use a John Lewis Credit Card. Being asked when checking out a transaction for a One Time Pass-code which is sent by John Lewis to you by text!!! No phone signal! Rang them 4 times this morning to try and get a code. Does anyone know of another way of getting a secure code to be able to complete transactions. Tried email they don't seem to be able to send you one! Thank you

buildersdaughter

We have exactly the same problem.
They did tell me that they would email me, but they didn't, and I had to ring them. The assistant could authorise the one transaction, but had no idea how to help otherwise.
I have written a formal letter and am awaiting a response.
I am reluctant to give up a card that has good rewards, and usually, an excellent service.
I understand, that as this is an influential site, the big companies monitor posts - maybe they'll come back to us! But I guess it should be on the Credit Card board?

buildersdaughter

Hello, just had a letter from John Lewis Partnership Card saying that they are unable to help, as this is an effective way of preventing fraud (of course it is, it's preventing transactions!).
I do have another credit card, as back-up, so will have to use that for on-line purchases that need authenticating. As this is part of an 'industry wide' switch I'll have to hope I get a better mobile signal before the other credit card switches!

caronc

Check if the passcode can be sent as a voice text to a landline or as an email. (Might be an option in your account settings or under disability access options). My friend lives in a remote area with little signal and gets hers that way - not sure who with though.

buildersdaughter

Thank you, they did originally say they would use email, later said they would could not amend the account to do that. I did not think of, and they did not suggest a landline call. I'm going to ask the mods to move this to the Credit Card board.

MandM90

Hi! Board Guides move posts when they think they'll get better responses elsewhere.. If you have any questions about this policy please email forumteam@moneysavingexpert.com.

buildersdaughter

Apologies for the double posting!

MallyGirl

buildersdaughter wrote: »

Apologies for the double posting!

sorted it

cjv

Would this help you out long term? I think it also works for sending/receiving sms messages

https://ee.co.uk/why-ee/wifi-calling

hgt

Also remember that you can receive texts on land-line now if you have a suitable house phone. That could perhaps be another option as the card company could text your house number. Obviously no good if you're out and about and need to authorise a transaction though.

zerog

hgt wrote: »

Also remember that you can receive texts on land-line now if you have a suitable house phone. That could perhaps be another option as the card company could text your house number. Obviously no good if you're out and about and need to authorise a transaction though.

It's for online transactions only right? OK I suppose you might sometimes want to book something online when you are out...

Perhaps attaching the card to Curve would work