Car insurance discrepancy

morallywrong

Hi all, new here so apologies if this is in the wrong thread section.

I'll try and make this as short as possible.

Had a car accident, phoned up my insurance company to aware them.
In my mind the accident wasn't my fault. Car wasn't worth saving so I scrapped it.
I tried cancelling my policy immediately after but had to wait until my case was closed.
1 month passes and my monthly car payment is still being taken from my bank....
This is after the car has been scrapped and SORN.

I cancel my direct debit payment....

Fast forward to now

Insurance company want money for cancellation fees and some other addition fees that they have not specified.

'I’ve had a look at the chat log from when you spoke to us about cancelling the policy. We told you that if you cancel the policy, you would need to pay the remainder of the policy in full because you’ve made a claim on it. Therefore whilst I’m mindful you feel you are due a refund, that’s not correct. You owe us £123.36 for the remaining premiums on your policy.' blah blah blah

If I don't pay the debt will be passed on to a debt collecting agency apparently.

Any advice would be appreciated

Cheers

bigisi

You owe them money.

Pay them.

AdrianC

morallywrong wrote: »

Had a car accident, phoned up my insurance company to aware them.
In my mind the accident wasn't my fault. Car wasn't worth saving so I scrapped it.
I tried cancelling my policy immediately after but had to wait until my case was closed.
1 month passes and my monthly car payment is still being taken from my bank....
This is after the car has been scrapped and SORN.

I cancel my direct debit payment....

Fast forward to now

Insurance company want money for cancellation fees and some other addition fees that they have not specified.

'I’ve had a look at the chat log from when you spoke to us about cancelling the policy. We told you that if you cancel the policy, you would need to pay the remainder of the policy in full because you’ve made a claim on it. Therefore whilst I’m mindful you feel you are due a refund, that’s not correct. You owe us £123.36 for the remaining premiums on your policy.' blah blah blah

If I don't pay the debt will be passed on to a debt collecting agency apparently.

What did you hit?

You might not be claiming for YOUR car, but what about whatever you hit? Was it another car, was it street furniture, what? The owner of that may well have claimed from your policy.


You say that you don't think it was your fault, but do your insurers agree? If they've paid a penny out, then that goes down as an at-fault claim.


It's far from unusual for an insurer to demand the full year's premium if you've claimed from the policy. Your insurer is clearly one of them. So, yes, you owe the remainder of the premium. Remember, you might be paying for your insurance monthly, but you are buying a year's insurance. You are then taking finance to pay it off over time.

atrixblue.-MFR-.

morallywrong wrote: »

Hi all, new here so apologies if this is in the wrong thread section.

I'll try and make this as short as possible.

Had a car accident, phoned up my insurance company to aware them.
In my mind the accident wasn't my fault. Car wasn't worth saving so I scrapped it.
I tried cancelling my policy immediately after but had to wait until my case was closed.
1 month passes and my monthly car payment is still being taken from my bank....
This is after the car has been scrapped and SORN.

I cancel my direct debit payment....

Fast forward to now

Insurance company want money for cancellation fees and some other addition fees that they have not specified.

'I’ve had a look at the chat log from when you spoke to us about cancelling the policy. We told you that if you cancel the policy, you would need to pay the remainder of the policy in full because you’ve made a claim on it. Therefore whilst I’m mindful you feel you are due a refund, that’s not correct. You owe us £123.36 for the remaining premiums on your policy.' blah blah blah

If I don't pay the debt will be passed on to a debt collecting agency apparently.

Any advice would be appreciated

Cheers

You do owe them the money.


Why didn't you wait for them to look at the car and pay out you would got at least more than scrap value.


You see the incident you had a not fault, but until they tell you that its officially logged as "fault" and you have to state this to other insurers.


when you use your policy the amount becomes fully payable.

DoaM

atrixblue.-MFR-. wrote: »

when you use your policy the amount becomes fully payable.

Technically the amount is fully payable from the outset. Insurers simply offer an easy-payment finance option to pay the premium in instalments.

morallywrong

Thanks for the quick replies and putting things into perspective.

Technically it was said to be my fault but it was one of those 50/50 situations at fault. Didn't have my phone on me to take pictures....which I think would have worked in my favor. My car wasn't worth more than £500...I bought another cheap car straight away as time is money....

Anyway I guess I'll be paying now....first accident in 10 years of driving so has hit me hard

AdrianC

morallywrong wrote: »

Technically it was said to be my fault but it was one of those 50/50 situations at fault.

So your insurer did pay for damage done to the other vehicle?

There y'go, then. At fault claim, full premium payable.

DoaM

Did your insurer offer you the opportunity to move the balance of your insured period to the replacement vehicle? (Probably not given you cancelled payments).

morallywrong

AdrianC wrote: »

So your insurer did pay for damage done to the other vehicle?

There y'go, then. At fault claim, full premium payable.

Not entirely sure, the case was still open last time I checked. I accept the standard cancellation fee of £30 or whatever it is but the rest of the sum is suspicious to me

AdrianC

When was your policy due for renewal, and roughly what percentage of the annual premium are they asking for?

morallywrong

DoaM wrote: »

Did your insurer offer you the opportunity to move the balance of your insured period to the replacement vehicle? (Probably not given you cancelled payments).

I don't think I had a replacement vehicle option on my policy. They offered recover and to be taken to a garage for possible fix the damage but I didn't have time for that.

I'm just a bit mad that money was taken out my account whilst I didn't even own the car