New Washing Machine - Argos

Stripeybat

Hi all, I'd be very grateful if anyone could offer me some advice please.

I've just bought a new Hoover washing machine from Argos. One of the main reasons for choosing this model was that it had NFC connectivity where you can connect to an app and download extra cycles. Despite trying with multiple devices and following all Hoover's guidance, the washing machine will not sync. I see a lot of other people have had similar problems. It's also much poorer quality than I expected, it isn't rinsing very well and feels a very flimsy build.

I contacted Argos and despite the machine being only 1 day old they're saying my only choice is to go back to Hoover Candy and get an engineer out to determine if it's faulty for them to repair.

Does anyone have any idea on if this is really my only option please? It just seems really unfair to have to go back to the manufacturer after one day. Thanks for any advice

JJ_Egan

Was the purchase in store ??

Stripeybat

No it was purchased online and delivered.

Greta_Sharbo

Well, repair isn't necessarily the only choice.

What do you want to happen?

You could consider rejecting - you can do this within the first 30 days but onus is on you to demonstrate an inherent fault (so you might still need to arrange a visit anyway).

Repair isn't the only solution but it might be the easiest one.

DoaM

You have a short term right to reject faulty goods for a full refund within 30 days, but the seller can require the consumer to prove that the fault exists before doing so.

For online purchases you have a right to reject for any reason, but goods must be returned in a saleable condition (you're not allowed to use the goods more than you would in a shop to determine the goods conform to contract) else the seller can reduce the amount of refund (by up to 100%) to account for the diminished value of the goods.

Your contract is with Argos - however they are allowed to verify that the fault exists. They can do this by having an engineer visit. You do NOT have to agree to a repair if you exercise your short term right to reject. If you do allow a repair and the goods still fail to conform to contract then you have a final right to reject, after one repair attempt, for a full refund.

Stripeybat

Thanks so much everyone, this is really interesting and helpful.

In an ideal world I was hoping they would replace it with another model rather than start repairing after 1 day.. particularly after seeing that others have made similar complaints. I know, I wish I'd looked into it more first but the reviews on Argos looked good, typical. I can understand the need to have someone look at it first though. Thank you for explaining things a little more clearly for me.

Greta_Sharbo

You can express a preference (replace rather than repair) but ultimately the trader can choose which of those two options they choose.

Typically for most scenarios a repair will be easier/cheaper(for trader) so they will choose this option. If they repair to the right standard this would be seen as an acceptable outcome.

Good luck.

DoaM

Greta_Sharbo wrote: »

You can express a preference (replace rather than repair) but ultimately the trader can choose which of those two options they choose.

Not for the short term right to reject they can't ... the consumer can demand a refund.

Greta_Sharbo

DoaM wrote: »

Not for the short term right to reject they can't ... the consumer can demand a refund.

Well yes, but OP is talking about asking for a replacement instead of a repair.

Stripeybat

Greta_Sharbo wrote: »

Well yes, but OP is talking about asking for a replacement instead of a repair.

Oh don't get me wrong I'd be delighted with a refund! I said replacement because I had assumed they'd be more open to that than a refund.