Holidayrisks.com .....

Mark_Bedford

My girlfriend was hit by a car in vietnam and taken to hospital so I rang the insurance and told them and it all seemed fine, I filled out the forms that were sent over and sent them back. The hospital then came and told me that my insurance wouldn't pay them meaning I had to pay over £1000 in medical bills in cash which I just about managed. After returning home I was constantly told for two weeks that our case was being reviewed however I was then told I needed to fill out another piece of paperwork which I was meant to do at the start which I was never told about and the case couldn't go any further until I had done so. I would be told one week and you'll have answer yet I was never contacted, I would have to ring up and wait 40 minutes on the phone to speak to someone that didn't know anything about the case to then be told we need this piece of info now. I was finally (3 months after) told they would pay out (coincidentally the night after we posted a complaint about them on Twitter) and I would have it in 5 days time, it's now been 15 and no contact from them only calls and emails that I have initiated I have only been rung once by them.

From TrustPilot 39 hours ago