Holidayrisks.com .....

uk1

I have noticed on checking that my annual travel policy bought from holidayrisks.com seems to be a part of the same group as holidaysafe and is a part of the same group - TIF.

Has any forum members had or have knowledge of claims experience. I cannot see any Trustpilot claims feedback.

Thanks.

dacouch

There is quite an extensive thread on MSE about Holiday Safe.

https://forums.moneysavingexpert.com/discussion/4044379/holidaysafe-travel-insurance-your-feedback

Is there a particular reason you want to use Holiday Risks, or is soley due to price

uk1

Thanks. As I said in my post, the policy is current and therefore already purchased.

So the purpose of the thread is both to share that this company is a part of the same group and that their claims is handled by the same company, and to understand any other posters claims experience.

dacouch

Stop press.

Maybe read these breaking headlines about Holiday Safe

https://www.google.co.uk/search?ei=7m70W-rEL42dkwWG5oH4DQ&q=holiday+safe+investigated+for+fraud&oq=holiday+safe+investigated+for+fraud&gs_l=psy-ab.3...1052.13840..14290...5.0..0.322.3768.43j1j0j1......0....1..gws-wiz.....0..0j0i71j0i131i67j0i131j0i67j0i10j0i22i30j33i160j33i21j33i22i29i30.KMrkjd0JSWw

uk1

Stop Press.

This thread is agout HOLIDAYRISKS.com

Quentin

That company's insurance is provided by TIF

As is holiday Safe.

Why not read the long running thread you have been pointed at , the link you have been given regarding the investigation then maybe make your own decision on how confident you are that your current policy is the one to have or ditch??

Mark_Bedford

Seen this from August 2018 elsewhere

“My 71 year old mum is currently stuck in Cuba. After being on holiday for a week she fell and fractured her hip. She had to wait over a week (3 hospitals and a 12 hour drive by ambulance to the latest one) for an operation to replace her hip. Covered2go has been of no help and continually fob her off. They are trying anything and everything they can to get out of paying her medical bills. She is desperate to just get home as she has been there for almost 7 weeks. This is absolutely disgusting! Even the embassy are disgusted with the delay and lack of help and support.”

Mark_Bedford

Seen this from another side from this Summer
Lied to, betrayed and now sleeping on the streets with no help
Well, I'm in thailand and it's been 5 days since I broke bones in my face. After first being told that this wouldn't be covered by insurance, I had to pay for an x ray to prove I needed desperate medical assistance.

Boots/Emergency Assistance opened my case, and suggested I go to various hospitals, promising that they would handle payment when I arrived.

5 days later, and not one bill has been paid, I myself have been in a position forced to pay each bill, costing several hundreds. I have still yet to receive my urgent medical procedure to fix my nose/ breathing problems.

Tonight was the worst yet. They said they would get in touch with a suggested hospital and handle the payment, I went, started checkup and it turns out they lied again. No contact made. The director in charge of payment saw the TIF logo and said not to ever trust this brand, as they have never completed a payment. They also said I was unlikely to see my £500+ medical bills ever recouperated.

I spent the last of my travelling money on that service, and called up the insurance to say they had now used all my funds and made me homeless. They didn't care, and hung up again. I've been calling them asking for help, but tonight, I'm sleeping homeless thanks to them.

If you read these reviews Boots, please call me. I need help.

uk1

The tragedy of this is that there will be people currently away on their travels and some will be in trouble believing in good faith that they "had done the right thing" and bought insurance and will find at some point that in fact the cover if any is questionable and suspect.

My problem by comparison is zilch. I have bought the insurance to start in January so I can cancel and possibly - if I am lucky - get half the premium back either from them or from the credit card company. Holidayrisks specialises in over 65's with pre-exisintg conditions they wish to declare to ensure as best they can that they are covered, Their aren't that many offering this type of cover and it wasn'tr cheap but I had no reason at that point to doubt the insurance. I've been renewing every year and this is the fifth.

Very many over 65's have pre-existing conditions so people insured with Holidayrisks are ironically the more responsible in society. I feel I'm extremely lucky in that I have discovered that I'm probably not effectively covered for our early January trip and all I am "down" is all or some of the premium and I have avoided the risk of being abroad on an expensive trip in Asia and discovering too late that I'm uninsured.

I suppose for once I feel more a glass half-full guy than a half-empty one and I feel extremely sad for those whoo have been adversely affected.

Mark_Bedford

On TrustPilot 38 hours ago....Ombudsman make them pay her BACK

Appalling company. The TIMES article (20/11/18) was spot on. TrustPilot – don’t even think of taking this review down and TIF don't deny you know this case reference. You know full well I had to take you to the Financial Ombudsman to recover the cost of the air ambulance WE PAID for our mother to be evacuated at the request of the treating surgeons. You offered us £4,000 as a free option, thinking we might grab the cash but the Ombudsman made you pay a multiple of that which still didn't cover the full cost we paid, you should have paid when we needed it. The GMC are perusing this case against TIF “doctors” on our behalf.

Mark_Bedford

This is in Greece bit in Turkey hospitals apparently won't accept TIF Group (too much money owed) one person was told several weeks ago. TripAdvisor report the same thing.

From TIF Group TrustPilot 35 hours ago - CREDIT CARD TO PAY £5,000

This is the worst Insurance company I have ever dealt with. I suffered acute pancreatitis in Crete in June. My traumatised wife contacted the company on the number given and was told that I was covered for a private clinic. When I arrived at the clinic the diagnosis was made. My excess was £500 so I was not covered for their bill. Incidentally, the staff at the clinic who deal with policies all the time said that they had NEVER encountered such a large excess. I was then told that I had to be admitted to hospital and because we had been told that I was covered for private health went to the private hospital. After I had been there for a day I was told that private care was not covered. Furthermore the hospital refused even to speak to TIF because they had been unpaid by them on countless previous occasions. I was in hospital for 4 days and had to settle the bill myself on a credit card before I was allowed to leave. The medical fees alone were nearly £5000. Throughout the whole procedure the company were appalling to deal with. They are a complete disgrace. They are now receiving bad press in the national papers. Not before time! My advice would be never to use them as inevitably you will have a great deal of stress when you need it least and will be left dissatisfied with the end result. Their promises are not worth the paper they are written on. My policy purported to cover me for £10 million of medical cover and repatriation costs. What a joke and what a con.