McDonalds food complaint

kwame41

I had a similar situation with two breakfast meals.

Complained to the email on the ticket and got no response. Decided to shame them on facebook within minutes got a response by messenger.

Very sorry, blah blah blah.

Anyway, mcdonalds contacted the franchisee who ran the 'restaraunt' who then contacted me the next day to offer the usual apologies and a free meal of my choice for four people. About two weeks later I got a letter from mcdonalds apologising for not providing the service they expect and enclosed £20 worth of vouchers.

Result in the end!

spo2

theonlywayisup wrote: »

If your daughter started eating it immediately and it was cold why did you not check the rest and ask the "restaurant" to exchange it for hot food?

How long did it take you to get home? You can't expect food to keep hot as you drive home.

Next time, eat it in the car (or at least check it before you drive home).

Or microwave it when you get home! I've done this and it doesn't lose anything in being reheated!

steampowered

You can't get too upset given the price and speed of McDonalds!

If you want perfect food, go to a decent restaurant.

takman

Jax8008 wrote: »

Thanks for your reply, I understand what you mean, think I was just feeling Ms Grumpy at their reply!! I'm moving on and looking forward to seeing my granddaughters faces at Christmas 😄😄

Why? Are you giving them the uneaten cold McDonald's food as a present? :rotfl:

Les79

Jax8008 wrote: »

We were asked to park up and it would be "2 minutes"

Legal comment = "prove that they said that"
Personal comment = "don't believe everything that they say in places staffed by min wage workers"

........10 minutes later I saw a McDonalds employee take a large order to a vehicle that had ordered way after us, so I went inside to see where our food was. On the counter I noticed our order, I asked another employee how long it had been waiting there and was told that it had only just been placed there.

Ok, sounds like it was about to be shipped out to you. Good so far...

I took the food and my daughter started eating the fries and said that they were not hot.

"at which point I went back into McDonalds and complained".....

When we got home

FACEPALM!

I wasn't happy as none of the food was hot,

Maybe you should listen to your daughter more? Seems like she's got her head screwed on more than you.

we were all very disappointed with this and the service.

I bet! But I feel that your daughter was onto something and you missed a trick. And now you're trying to argue the toss from a weak position.


By all means complain to head office etc, but maybe next time listen to your daughter and get the meal replaced BEFORE leaving the premesis.

I would like to know what to do next regarding this.

Listen to your daughter more and/or move on with your life.

Thank you
Jackie Bruce

No probs Jackie "doesn't care about my online footprint" Bruce.

This their reply......


Jessica (McDonald’s Customer Services)
19 Nov, 16:51 GMT

Dear Jackie,

Thank you for contacting McDonald’s Customer Services to let us know about your visit to our Rotherham Canklow restaurant.

At McDonald’s we want all of our customers to enjoy their restaurant experience each and every time they visit. We’re disappointed that we didn’t get it right for you on this occasion.

I was sorry to hear that you were told two minutes waiting time. However, you waited longer than you had expected, Jackie.

Also, that the food was cold and did not meet the high quality of food standards that we expect our staff to provide our customers with.

We really value customer feedback, and I’ve passed your comments to the management team at the restaurant to use as part of our regular reviews. We are confident that you will see improvements on future visits.

Thanks again for taking the time to contact McDonald’s Customer Services. If we can be of any assistance in the future, please don’t hesitate to contact us back.

Kind regards,
Jessica
Customer Services Team

McDonald's UK Customer Services
11 - 59 High Road
East Finchley
London
N2 8AW

Tel: 03705 244622

Fair enough like. They offered to pass the feedback on. I am optimistic that they did (I did time in a call center and, generally, it did happen). Good result for you given you didn't complain at the time!

No recompense offered, just an apology not happy, does anyone have any suggestions.

Ahh! There it is! The compo train!


I love the email you got because it literally gave you no ammo whatsoever; you have to give credit to the agent ("Jessica") who wrote that email! Also because that "Jessica" has such a good writing technique! Saddens me that people who appear to be so smart are stuck in menial jobs like that.

micky2phones

Hi, i have found most letters of complaints nowadays need to end with what you want to bring this matter to a satisfactory conclusion to both parties.

This i did this year with an internet provider, explain what happen and x number of pounds you want to end this matter.

But dont be silly ask for a fair amount.

Years ago went to a fried chicken place had to wait parked up and they came out and gave half the order and some ice cream.

15 minutes later still waiting so when in asked where is my order and why give us ice cream as its melting.

Walked out with money back and free food and drinks which was IMO was fair the manager offered us that

Richard53

Les79 wrote: »

you have to give credit to the agent ("Jessica") who wrote that email! Also because that "Jessica" has such a good writing technique! Saddens me that people who appear to be so smart are stuck in menial jobs like that.

"Jessica" won't exist. She will be a team, using a single name as a point of reference for customers.


I work alongside a group of people who do similar work. They aren't thick, and the work isn't menial.

timbstoke

I've always found that calling the restaurant directly results in them giving me a code to use next time I visit so I can pick up free replacements.

Pennywise

Potbellypig wrote: »

If you'd have a took the food back straight away, they would have just made the whole order again for you.

Yep - we've had the same situation where they've made up the order but have been waiting for something and it's all gone cold. Just pointed it out to them and they binned the lot and did it again. Not a big deal - all you need to do is ask at the time.

Pennywise

Les79 wrote: »

I love the email you got because it literally gave you no ammo whatsoever; you have to give credit to the agent ("Jessica") who wrote that email! Also because that "Jessica" has such a good writing technique! Saddens me that people who appear to be so smart are stuck in menial jobs like that.

Not sure whether you believe that or are being sarcastic. That will be a standard "cut and paste" reply from their templates. You can spot them a mile off because the whole reply never reads fluently/fluidly. They don't have autonomy to make up their own replies so are instructed to cut & paste from a menu of templates.