Outfox The Market Direct Debit changes

martyp

Should have cancelled my DD - didn't do it in time despite switching supplier on the 25th December my whopping doubled DD of £83 went out today (previously £40 a month). Outfox told me to wait for my final bill or contact the bank...
I had a £35 credit balance and can't believe I would have used that amount in the 13 days between my December bill on the 12th and me leaving on the 25th...
I must admit I did kind of not do it out of intrigue as I've never had a supplier take direct debit payments after I had left them before and with Outfox taking them in advance makes it worse...

Steve456

martyp wrote: »

Should have cancelled my DD - didn't do it in time despite switching supplier on the 25th December my whopping doubled DD of £83 went out today (previously £40 a month). Outfox told me to wait for my final bill or contact the bank...
I had a £35 credit balance and can't believe I would have used that amount in the 13 days between my December bill on the 12th and me leaving on the 25th...
I must admit I did kind of not do it out of intrigue as I've never had a supplier take direct debit payments after I had left them before and with Outfox taking them in advance makes it worse...

My view would be that they should not have taken any further advance payments once you have left. They did that to me in December and I simply instructed my bank to reverse the payment and cancel the direct debit at the same time.

megafern

Simple. I did not reverse the DD payment because OFTM were so tardy in updating my account balance, I had no idea where I stood and did not want to incur a financial penalty for cancelling the DD whilst owing them. Not rocket science.

Steve456

megafern wrote: »

Simple. I did not reverse the DD payment because OFTM were so tardy in updating my account balance, I had no idea where I stood and did not want to incur a financial penalty for cancelling the DD whilst owing them. Not rocket science.

I reversed the DD payment knowing full well that I would owe them money. However, I had told them via email that I would not owe them any more than £10 to £20 and that I would reverse the payment if they took the threatened £200. They did that, and so I reversed the DD. I would actually enjoy dealing with them if they now try to "fine" me for cancelling the DD. I very much doubt they will however.


In your situation, as they have not issued an invoice in a timely manner but have still taken a direct debit payment, I do not know why on earth you think they would be entitled to any sort of penalty payment. Plus, of course, once you have cancelled the direct debit, the only way they have of trying to recover any money they claim that you owe is to 1) issue an invoice and 2) if you don't pay it, take action against you. That would probably make front page headlines!


As you say, "not rocket science"!

Anthorn

Steve456 wrote: »

I do not know why on earth you think they would be entitled to any sort of penalty payment. Plus, of course, once you have cancelled the direct debit, the only way they have of trying to recover any money they claim that you owe is to 1) issue an invoice and 2) if you don't pay it, take action against you. That would probably make front page headlines

As you say, "not rocket science"!

No it isn't rocket science: They are entitled to the penalty payment because it's in the Ts&Cs that customers agreed to. They also agreed to pay by direct debit and it is also in the Ts&Cs that the only payment method is direct debit. In the case of action to recover a debt due to non-payment well, there goes your credit history!

martyp

This is great, just went into my online account with Outfox and they have billed me up to the 11th January despite my supply switching on the 25th December?! I actually checked on the 25th December online to see my switch had happened and Peoples Energy were showing as my new supplier?

Me1900

On 27/12/2018 I received the apology email from OFTM where they said they would be reverting back to the 12 equal DD payments. The email said that on the 15/01/2019 everyone would get an email with their 'new' DD amount. There's only 4 hours left of the 15th and I'm yet to receive an email. Has any other remaining customer received their latest DD amount?

Fi81

Got my email confirming OFTM were reverting my payments to 12 equal direct debits. However, the direct debit has gone from £20ish to £70! Given they have yet to apply a single meter reading there is no basis for their calculation.

Their email also states that the new amount starts on the 7th January!

Unimpressed - especially while still trying to get a final bill from solarplicity since November.

TransmitThis

Left on the 20th (Dec) and 27th they decide to take out £270 from my bank

Awaiting final bill and refund from these clowns

Imgur - /a/hXzgYtK

Then there was pay in advance for the next supplier, all around Xmas too,
If I hadn't had an extra £500 in the bank i'd have been rather annoyed.

I believe these people are just incredibly incompetent not malicious,
Next year I'll be going for a fixed tariff as these variable ones are all just bait and switch.
Stay frosty out there.:beer:

Topiary

Fi81 wrote: »

Got my email confirming OFTM were reverting my payments to 12 equal direct debits. However, the direct debit has gone from £20ish to £70! Given they have yet to apply a single meter reading there is no basis for their calculation.

Their email also states that the new amount starts on the 7th January!

Unimpressed - especially while still trying to get a final bill from solarplicity since November.

? first line of my email =
"We are pleased to advise that this will take effect from your February 2019 billing date"
Monthly in my case (low user) has dropped from £65 to £40
Sticking with OTFM for now