Outfox The Market Direct Debit changes

Biscuit_Tin

wild666 wrote: »

I have just about every email they sent me except the your meter reading is now due. I just used to open them and flick through them then delete them, they were always just about the meter reading being due and nothing else so they were deleted, why should I keep them if they are only asking for the meter reads?

It's entirely up to you if you decide to read the contents of any email you receive, and what you elect to do with that email

Anthorn

Biscuit_Tin wrote: »

Please remove or edit your post to comply with forum rules, before the FT are required to do so.
You are not permitted to post the personal details of anyone



I really wouldn't want you to risk having your posting priviliges revoked for a breach of the forum rules so soon after you joined us

Who or what is "FT"?

Biscuit_Tin

Anthorn wrote: »

Who or what is "FT"?

https://forums.moneysavingexpert.com/forumteam.php

dont_use_vistaprint

An update on my switch away from them. I cancelled the DD as I believed I was in credit and they would be taking the unauthorised amount of £124 when it was £61 I had agreed to.

I got an email from them saying payment failed and a £25 charge. I replied that they never reply to my emails to resolve so I cancelled as I informed them I would. I then got an email from credit control in their parent company. I replied that OTFM never reply to my emails to resolve so I cancelled as I informed them I would.

Switch to PP gone ahead as planned, I expect a final statement from OFTM in a year or so maybe if they are still around

Anthorn

Biscuit_Tin wrote: »

https://forums.moneysavingexpert.com/forumteam.php

Oh right. But there is more than one of them you know. Your post referring to "the FT" (QUOTE) should have been "the FTs".

dont_use_vistaprint wrote: »

An update on my switch away from them. I cancelled the DD as I believed I was in credit and they would be taking the unauthorised amount of £124 when it was £61 I had agreed to.

I got an email from them saying payment failed and a £25 charge. I replied that they never reply to my emails to resolve so I cancelled as I informed them I would. I then got an email from credit control in their parent company. I replied that OTFM never reply to my emails to resolve so I cancelled as I informed them I would.

Switch to PP gone ahead as planned, I expect a final statement from OFTM in a year or so maybe if they are still around

But if you agreed to payment by DD and they notified you of a DD for an increased amount that DD is not unauthorised. You will have authorised it in your original contract. Ok so they charged you a fee for the failed direct debit and rightly so in my opinion. If that had been for example EDF you would have been moved to the default variable tariff with much higher prices and possibly had the cost calculated from the date of your last meter reading!

Biscuit_Tin

dont_use_vistaprint wrote: »

An update on my switch away from them. I cancelled the DD as I believed I was in credit and they would be taking the unauthorised amount of £124 when it was £61 I had agreed to.

I got an email from them saying payment failed and a £25 charge. I replied that they never reply to my emails to resolve so I cancelled as I informed them I would. I then got an email from credit control in their parent company. I replied that OTFM never reply to my emails to resolve so I cancelled as I informed them I would.

Switch to PP gone ahead as planned, I expect a final statement from OFTM in a year or so maybe if they are still around

I'm, not quite sure what to make of your post

There were, of course, quite a few errors in the manner you handled things.

When you agree to pay via DD (which I understand is the only payment method this supplier accepts for their credit metered customers) the supplier is required to provide you with advance notice of any change to the amount, frequency, timing etc of those collections.

That advance notice is provided to allow any challenge to be lodged regarding the change.

This MSE article explains more about complaining about the level of your DD collection and/or reimbursement of any accrued credit

https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/

Whilst you say you did challenge the change and you say it was not responded to, it was quite wrong to cancel the DDI entirely on the basis you assumed the higher amount would be collected.

As a result you have now been applied with an additional charge of £25 for failing to pay at least what was previously agreed.

The fact you considered your account was in credit was also no valid basis for you to unilaterally elect to cancel the DDI. That's not what the MSE article advises at all.

What you should have done was waited to see what amount was collected, and if that was wrong in your opinion, requested a full and immediate refund of that amount direct from your bank under the terms of the direct debit guarantee.

Perhaps what I am most confused about though, is that your switch request went ahead despite not only owing a previous month's collection but plus a £25 late payment charge, when others say their switch request is being blocked apparenty due to an account debit balance only, and not having received any demand for that shortfall.

VoucherMan

Biscuit_Tin wrote: »

Btw, one of their terms is that they can change the terms after giving you notice

Can you provide a link/reference to that?

Their current terms state

it is your responsibility to read the terms and conditions regularly to make sure you are aware of any changes.

There's nothing about giving notice


And there is yet another problem. Even in the days when the terms did mention giving us notice, the company did not. I've seen the question asked a few times, may have even asked it myself, but no one even acknowledges being advised of changes, never mind receiving a copy of them.




As you've decided to wade into the on-going OTM issue, may I suggest you have another read (or a first one if you haven't already done so)

Biscuit_Tin wrote: »

Sadly, others are not with you on many of the assertions you seek to repeat

There are 100s, possibly 1000s of people caught up in this. Many customers will be with them simply because of the price. They are struggling to deal with the increased charges.
Perhaps it would help if you highlighted the parts that others disagree with. Personally I think most of the comments made by INWB are similar to, and in agreement with many others.


If you are going to post comments that appear to be in defence of OTM you will not get much thanks here. Your 'help' may be more appreciated on some lesser topics.

Biscuit_Tin

VoucherMan wrote: »

Can you provide a link/reference to that?

Their current terms state

There's nothing about giving notice


And there is yet another problem. Even in the days when the terms did mention giving us notice, the company did not. I've seen the question asked a few times, may have even asked it myself, but no one even acknowledges being advised of changes, never mind receiving a copy of them.




As you've decided to wade into the on-going OTM issue, may I suggest you have another read (or a first one if you haven't already done so)

There are 100s, possibly 1000s of people caught up in this. Many customers will be with them simply because of the price. They are struggling to deal with the increased charges.
Perhaps it would help if you highlighted the parts that others disagree with. Personally I think most of the comments made by INWB are similar to, and in agreement with many others.


If you are going to post comments that appear to be in defence of OTM you will not get much thanks here. Your 'help' may be more appreciated on some lesser topics.

https://www.outfoxthemarket.co.uk/Terms-and-conditions.aspx
See in particular term 14.1

We reserve the right to change your contract at any time and will provide the relevant advance notice where applicable according to our licence conditions.

Btw, I don't post with the aim of receiving any thanks (although it's always appreciated where someone gives it having found my post informative or otherwise useful) but rather simply to help and advise others to the best of my ability.

It's what this site was all about when I joined...

The MoneySavingExpert.com forum is a place to share info and tips with others, discuss MoneySaving and pick up ways to save. We hope you'll enjoy it, but ask you to remember it's a broad church with many different types of people. Follow these basic rules to make it a good place to be.

zaax

Scatty wrote: »

I've had an email this morning changing my DD to £111 pm! I started at £42 in March, then £77/£35 and £58/£25 on the winter/summer split. My usage is 3700 kwh elec per year and 4! kwh gas per year. Absolute jokers.

Same here from a quote of £77 to £121.25. It looks like they have an idiot in control

Steve456

We reserve the right to change your contract at any time and will provide the relevant advance notice where applicable according to our licence conditions.

I cannot see that clause being enforceable in any case. It is certainly accepted that any changes to an agreed contract have to be mutually agreed, or else they could simply say they have changed your contract so that your fixed rate ended early, your payments are doubled but you are still tied into a 12-month contract. Oh, and by the way, we have extended that to 10 years with a £1,000 penalty for each service for early termination.