Halifax switch - spinning wheel of death

wallofbeans

I've tried twice now to open and switch to the Halifax account. All goes fine until I get to a page where it says "We're just checking your application" and I get the spinning wheel for twenty minutes, after which a window pops up and asks me if I want to continue with the application. If I say yes, it goes back to the spinning wheel. Repeat forever.

I've tried this on two different browsers (Chrome and Safari) with exactly the same results. I've tried disabling cookies and not blocking pop-ups etc. but nothing.

Has anyone had this and found a solution?

Thanks,

bland

I've seen a few reports of online banking problems. You've tried different browsers so sounds like a temporary problem their side. I would just try again later or tomorrow.

wallofbeans

bland wrote: »

I've seen a few reports of online banking problems. You've tried different browsers so sounds like a temporary problem their side. I would just try again later or tomorrow.

I tried it yesterday and today, same problem. I even sent them a tweet to ask if there were any issues with their site, but they say no.... Something isn't working though and I can't figure out what...

EachPenny

wallofbeans wrote: »

I tried it yesterday and today, same problem. I even sent them a tweet to ask if there were any issues with their site, but they say no.... Something isn't working though and I can't figure out what...

Do you have an ad blocker or said 'no' to cookies?

One bank's online system won't work for me unless I disable my ad blocker as something on the bank's system won't work if ads are blocked. (worryingly their IT people couldn't figure out exactly what it was)

wallofbeans

EachPenny wrote: »

Do you have an ad blocker or said 'no' to cookies?

One bank's online system won't work for me unless I disable my ad blocker as something on the bank's system won't work if ads are blocked. (worryingly their IT people couldn't figure out exactly what it was)

I've just been thinking perhaps it's something like that. I'm going to try and disable all those kinds of things before I try it again. And I agree, you think that they would have mentioned that when responding to my tweet. I don't think any of them have a clue and are just cut and pasting pre-written responses...

PRAISETHESUN

I'd probably give them a call, rather than just tweeting them, and get them to look at your application a bit more closely - it is possible that multiple applications could have gone through even though you have not received confirmation that they have been successful.

Otherwise I echo the sentiments above about ad-blockers/cookies/browser extensions/VPNs/etc. I've had issues with plenty of banking websites in the past because of these things.

wallofbeans

PRAISETHESUN wrote: »

I'd probably give them a call, rather than just tweeting them, and get them to look at your application a bit more closely - it is possible that multiple applications could have gone through even though you have not received confirmation that they have been successful.

Otherwise I echo the sentiments above about ad-blockers/cookies/browser extensions/VPNs/etc. I've had issues with plenty of banking websites in the past because of these things.

I tried again and now I'm getting:

"It looks like something's gone wrong - According to our records, you have already applied for a current account with us recently. Unfortunately, we're not able to consider another application for the next 30 days"

Weirdly, it didn't say this the second time I tried, using a different browser, but now it does. The Twitter Halifax help people are no help either - they asked if I got an email confirmation (would I really be talking to them if I had?) and then said I should try again tomorrow "using a different device or connection" and if that doesn't work, I should call them or visit a branch.

Why don't they just have tech people who can explain why it isn't working and sort out the problem....

Brewer20

wallofbeans wrote: »

I tried again and now I'm getting:

"It looks like something's gone wrong - According to our records, you have already applied for a current account with us recently. Unfortunately, we're not able to consider another application for the next 30 days"

Weirdly, it didn't say this the second time I tried, using a different browser, but now it does. The Twitter Halifax help people are no help either - they asked if I got an email confirmation (would I really be talking to them if I had?) and then said I should try again tomorrow "using a different device or connection" and if that doesn't work, I should call them or visit a branch.

Why don't they just have tech people who can explain why it isn't working and sort out the problem....

I've had the very same problem.


I tried last week (Friday late in the day) got to the end of the application and encountered the problem you've had. I waited until after the weekend to see if the application had actually gone through, it hadn't. Tried again yesterday (Tues) same thing at the end of the application, nothing it timed out. Spoke to someone on chat on the website, they gave me a link to try, that was exactly the same, nothing.
It seems you have to wait 1/2 days before you can reapply not the 30 days as it said for you/me.
I'm at a loss but for trying disabling ad block or clearing the cache etc which I'll try.......it continues.

wallofbeans

Brewer20 wrote: »

I've had the very same problem.


I tried last week (Friday late in the day) got to the end of the application and encountered the problem you've had. I waited until after the weekend to see if the application had actually gone through, it hadn't. Tried again yesterday (Tues) same thing at the end of the application, nothing it timed out. Spoke to someone on chat on the website, they gave me a link to try, that was exactly the same, nothing.
It seems you have to wait 1/2 days before you can reapply not the 30 days as it said for you/me.
I'm at a loss but for trying disabling ad block or clearing the cache etc which I'll try.......it continues.

I tried (I think) removing all ad blocking etc. but the same problem. I've not had issues with other online applications so don't know what is going on here.

I didn't know there was a way to talk to Halifax via chat. How do you do that?

BoGoF

I had the same problem and my work around was to open account first then do the switch as a separate step.

wallofbeans

BoGoF wrote: »

I had the same problem and my work around was to open account first then do the switch as a separate step.

Thanks for this. Worth a try. I wonder why that is needed though? I've never had to do that before. There's clearly something wrong with the tech and they aren't admitting it and so not even offering a work around...