British Gas Customer Services A Disgrace

betsybleu

Tried 3 times/3 no's with a wait of 35 - 59 mins on all. Unacceptable. Am querying a Late Payment Fee on an estimated bill issued at 28 days. As this is a rental property and tenants had vacated whilst I was on holiday, I didn't pay this bill as I wished to visit to check property and take a current reading and couldn't understand why they would send me a new bill so quickly. I assume there was a need to raise revenue given the fine they have to pay to Business Customers.Sent in new reading, issued new bill (within three months) with this LPF charge of £13 attached. Customer Services told me they can issue a bill whenever they like and if its not settled by the date shown a LPF will be incurred. Checked BG website which states unless you request monthly bills they will be issued quarterly or if paying by DD six monthly.
I don't think ASA would be in agreement BG can change their billing policy when it suits them?
CS was not prepared to give me a refund so am awaiting contact from the complaints dept.
I also received a welcome pack dated 28 days after getting the property back informing me I would be put on a Temporary Tariff. The pack is dated the same day as the first bill.
Yes I know my obligations to contact BG about changing tariffs or not before the tenancy expires but my issue is with being charged a LPF after only 28 days. Can they do this?

JJ_Egan

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