Retailer lying & misleading information

rehmh05

Hi guys

First thread so not sure if i'm doing it right

I bought bathroom furniture from a retailer - the items were ex-display but mint

I got them fitted and now the vanity unit is falling apart form the water (under sink unit) and toilet seat (soft close ) is broken

I emailed the retailer and got no response. So i contacted the credit card company (reputable) and they sent me forms to fill out. I filled them out thinking it is smooth sailing (along with my email to retailer ) and photographic evidence.

I get a response from retailer (through credit card company) that i bought items from ex-display "along with defects". --- ABSOLUTE rubbish! - i wouldn't buy a rotten unit for a new bathroom

They even claimed to have emailed me - lying b******s - they don't know what the issue is as products were already defective!? !!!!!!?

My credit card company says; respond within 7 days or we'll consider this settled?

I thought it was a simple case of defective items and a simple charge back - now i need a new unit and a fitter to fit them - which is additional cost

bigisi

Are you actually asking a questions as there doesn't seem to be one in your rant?

If it's just a rant there's a specific section of the forum for this: the "Praise, Vents and Warnings" board.

[Deleted User]

rehmh05 wrote: »

now i need a new unit and a fitter to fit them - which is additional cost

Only if you choose not to respond.

Alternatively, you could tell them that you didn't buy it with defects or receive an email, and ask the retailer to provide evidence of this.

cajef

rehmh05 wrote: »

the items were ex-display but mint

I got them fitted and now the vanity unit is falling apart form the water (under sink unit) and toilet seat (soft close ) is broken

First you say the items were mint, now you are saying they were defective.

If water is appearing in the cabinet it sounds like faulty fitting as something is leaking not defective units.

Was the toilet seat broken when it was delivered?

New toilet seats around £20 on Amazon.

spadoosh

I can see you facing a few problems.

Water isnt supposed to be on the vanity unit. Its supposed to be in the sink and pipework. Why is water on the vanity unit?

Did you pay less for the ex display items? Did the soft close seat develop the fault or was it faulty to begin with?

If faulty to begin with i can see the retailer arguing that you bought the goods knowing they where faulty because i assume you paid a lower price?

As youve found the onus is on you to prove wrong doing. So you might find you cant offer based on likelihood that the retailer did wrong. As such its always better to try and deal with the retailer. In most instances a reasonable complaint would be enough to spark them in to action. Emails can easily be overlooked and explanations are much easier with word of mouth so i think you jumped the gun claiming through credit card without trying other means of communication. Whilst not in itself wrong, its never going to encourage the retailer to be more cooperative and they will always contest it. If its got to that stage, youre an annoyed customer that isnt ever going to change their mind about the customer service so there little benefit in being cooperative. Pre credit card, youre an annoyed customer who they still have opportunity to win round.

rehmh05

Hi guys

I think i may have been vague. I wasn't ranting about and thats it....
As for the toilet seat and other comments; i hope what i type below clarifies the situation

I bought the items from the retailer in mint condition. The vanity unit is one with a basin on-top
Now the water which splashes in the sink under normal use does go over and onto the vanity unit - as it would with any other unit

Within a 2 months - under normal use; the vanity uni (under sink) is bubbling (the wood) and the wood is rotting (there should have been some form of protective layer to prevent this)

The seats maybe bought for £20 from amazon but is that the point? i bought a set of items and most of them are breaking down / severely damaged - on top; when i get a new unit, i'll have to fork out money for a fitter to fit the units etc.

I may have got ex-display items, but under normal use; it shouldn't rot in 2 months. If i add pictures, it will be instantly apparent what i mean. The wood is actually falling apart.

I picked the items in person -so no deliver. And for a new bathroom; i wouldn't buy damaged/ rotting furniture.

AS FOR THE QUESTION;

I thought it is apparent; What should i reply with? I bought them mint and they're breaking down. I feel like their B.S is working with the credit card company when I provided the pictures of the state of items now. What they're saying is like a used car retailer saying; oh he bought the car knowing it had these faults? He bought a "used" car or an "ex-display" - what defence do i have (not a rhetorical question- incase it isn't obvious)

Nasqueron

Do you have it in writing that they were mint / manufacturer guarantee?

Thrugelmir

rehmh05 wrote: »

Within a 2 months - under normal use; the vanity uni (under sink) is bubbling (the wood) and the wood is rotting (there should have been some form of protective layer to prevent this)

For display purposes wouldn't be sealed. Sounds like a fitting issue. With no-one bothering to check.

Was the basin delivered separately to the vanity unit.

rehmh05

Receipt just says "clearance"

And at bottom of receipt it says; please check goods before leaving. We will not be held responsible for damages after you leave the premises.

But they were NOT damaged when i bought them - they broke down after i left - under normal usage - a bit like a car bought and it breaks down under normal usage - doesn't the credit consumer act cover this?

I'm trying to add pictures but forum not letting me "because I'm new"

rehmh05

I'm talking about the wood that is used to construct the unit -it should be manufactured water tight as it is a sink vanity unit. The water hasn't reached the wood DUE to a fitting issue as the wood is disintegrating on ALL sides. IF it was a fitting issue; the water would have possibly entered from where the unit touches the wall and damage the back -side of the unit.

The unit in question is "now" damaged from all 3 sides - save the back-side as water hasn't reached there. It's like a shower unit starting to rot around the edges because water got on it- how do you shower without water getting to the edges?

cajef

rehmh05 wrote: »

the vanity unit is one with a basin on-top
Now the water which splashes in the sink under normal use does go over and onto the vanity unit - as it would with any other unit)

We have similar in our bathroom, however where the sink is fitted into the vanity unit it is sealed with silicone sealant to stop any water seepage into the unit it is fitted in, is yours not sealed?