Retailer lying & misleading information

agrinnall

I doubt if the term "mint" has any legal meaning in this context.

rehmh05

The basin and unit can have the silicone sealant, however, where he draw pulls out at the front; you cannot seal this and it needs to have a water tight seal around this. If you put silicone here; how do you open the unit?.

JJ_Egan

Wood is not watertight .
Underneath this reads as lack of sealing / sealant .
Do you know where this splashed water goes from the top to the bottom .
Pictures remove the www or http.

cajef

Sorry but don't follow this, first you say it is damaged on all three sides, then you can have sealant which sounds like you have not, now it is because a drawer is not sealed, how can you have a watertight drawer.

We have cupboards in our unit under the sink, we never get any water in them as we are careful not to overfill the sink or splash any water around in normal use.

rehmh05

cajef wrote: »

Sorry but don't follow this, first you say it is damaged on all three sides, then you can have sealant which sounds like you have not, now it is because a drawer is not sealed, how can you have a watertight drawer.

WHEN I BOUGHT IT: It was in really good condition; albeit an ex-display unit

The LH and RH sides of unit (wooden parts connecting to the basin) has a built in sealant (metallic strip)
The front of unit (directly below the sink) is a pull out draw (this also has a metallic strip running all around it)

WHEN IT WAS FITTED: It had sealant on the back edge of unit (where the sink touches the wall)

NOW: The water has damaged the both sides (Left and right) AND the front draw unit's lip (top and both sides)

ALL these have an in-built sealant (metallic strip running around) - that is defective - allowing water to enter and damage the wood- It does not have silicone on 3 sides - It definitely can't have it on the front side anyway (this will prevent the draw from opening) . Even if it had it on the 2 sides; this cannot prevent the water from reaching the lips of the draw unit.

Ergates

rehmh05 wrote: »

The basin and unit can have the silicone sealant, however, where he draw pulls out at the front; you cannot seal this and it needs to have a water tight seal around this. If you put silicone here; how do you open the unit?.

What flaws with the unit are you suggesting are a result of it having been a display unit? What damage are you claiming was present when you bought them?

How long after you bought them did the toilet seat break/stop working as meant to? Again - what damage are you claiming was present when you bought them?

i.e. What is the difference between the items you bought and ones that were fresh-out-of-box?

It sounds more like you're saying these are actually just poor quality or badly designed units - and the fact they were ex-display is not relevant.

What about the Consumer Rights act? If these are just shoddy units that aren't fit for purpose? Other posters will be more knowledgeable about this but I would have thought that - provided the water damage isn't a result of something you've done wrong (e.g. incorrect fitting, not following the care instructions etc) you could argue that a bathroom unit that is easily susceptible to water damage isn't fit for purpose.

societys_child

If you splash water over the front of any sink, it has to go somewhere. If there is a drawer under the sink that's where it's likely to go!


I've seen these 'bling' units on display and thought extreme care would be required when using them.

JJ_Egan

that i bought items from ex-display "along with defects"
Versus .

WHEN I BOUGHT IT: It was in really good condition; albeit an ex-display unit


Your best route would be via Consumer regulations and the commisioning of an independant report .

eco_warrior

I think this is a difficult one to prove but the cc reason for knocking you back doesn't stack to me.


Your claim is the goods you purchased are faulty, not damaged or in poor condition. They were fine when you bought them but now they are not.


If the merchant didn't install them for you (you don't say but lets assume) and the faults have developed afterwards then you would need to obtain an independent report that confirms how/when/why the faults developed. If the issues arose due to the installation not being correct then you have no claim (unless the merchant fitted them). So this to me is the main issue, proving the goods are actually faulty through no fault of your own (or 3rd party).

Also, if you believe there should have been a protective layer on the wood then you would need to prove it was sold with one.


I don't see why the items being "ex-display" should have any bearing on the dispute, not if its going down the route of faulty goods. That reminds me of claims that were knocked back for things like "sold as seen" and "spares and repairs only". You were buying goods that were to be used for their intended purpose and are not claiming they were in a poor condition to begin with.

The_Fat_Controller

Metal strips won't keep water out !

Sounds like a bodged installation.