Argos - Consumer Rights Act 2015 contradiction?

pmduk

freelancepuddle wrote: »

You're right. Argos is pulling loads of tricks recently including random price hikes (I posted about it an hour ago on this very thread). By law, as a UK consumer if a product has a fault within 12 months of purchase, the retailer MUST provide a refund or a replacement at no extra cost of the customer. Go into the store and tell them you want a refund or a replacement and that it's broken. The Argos live chat is incredibly unhelpful, nobody on there can do anything to help you apart from point you to the right page on a website.

And you wanted to buy from them for additional coverage? BTW the requirement is for a refund, repair or replacement and the choice is the retailers.

DoaM

pmduk wrote: »

BTW the requirement is for a refund, repair or replacement and the choice is the retailers.

And after 6 months from purchase the burden of responsibility (for proving the fault was inherent - present but not apparent at the time of sale) switches to the consumer, so the seller can require the consumer to prove (on the balance of probabilities) that the fault was inherent.

agrinnall

NMDT9 wrote: »

Apologies. I must have clicked the incorrect button. :rotfl:

Maybe you could give me a clue as to how I am interpreting it incorrectly?

Just read what everybody is telling you. It's not rocket science. Or just ignore the advice given and go steaming into Argos, it's no skin off our collective noses.

sheramber

If you take the watch to Apple yourself you know exactly what has happened to the watch.

If Argos take it back they will send it to Apple. If Apple say it is damaged was it damaged before Argos got it or was it damaged after Argos it?

I would rather be in control of my watch until handed over to Apple.

That way I can deal with the person checking it, not a third party.

Blackbeard_of_Perranporth

If my apple iPad 1 fails I would take it to apple and not some ...

deanos

go on live chat with apple, they will send you a box, send to apple they send a replacement by return, pretty quick when i sent a ipad to them

live chat Monday> box arrived Tuesday morning sent back same day > received at apple Wednesday > new ipad arrived on Friday

unholyangel

If argos are only telling you they want to send it off to apple for assessment first then thats fine. If they are saying you need to send it off then thats not - they can of course elect any agent they want to carry out their tests, but they can't make you deal with their agents. Your contract is with them and they can't assign obligation (aka their liability to you).

However its going to come down to how quickly you want a resolution - sometimes the manufacturer isn't the best option as they can charge postage or perhaps warranty doesn't cover something that statutory rights do, but if thats not the case then often a warranty can offer a quicker resolution with the least hassle.

Although one issue to consider is if it goes missing or is damaged en route to apple - it could complicate matters and be more difficult to claim from them than it would if it was argos who were responsible for sending it.